Client logic:

Client that need support: *inside head of the client* "the best place for support must be review the product 1 star and ask for support there" or "ask for support everywhere else than the support place, such as fb, twitter whatever". *complains that i never responds*

Me: Have you tried the support mail?

Client: Do you have a support mail?

Me: Facepalm *inside my head, how do i murder someone without getting caught*

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    You know, a client not knowing this is actually the company fault, it means the information is not easy to find.

    Also, if the customer reached out social with s support issue, social should give the stupid support contact info.

    It is never the client fault unless you can prove it.
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