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Customer: URGENT, one sidebar is odd on that particular page on IE11
Me: *fixes the bug*
Me: New version will be available by next week

One week later

Customer: *does a negative review*
Customer: It is not working.
Me: *verify my fix is working* -> it does
Me: *verify my fix is available on his installation* -> it is
Me: Please upgrade the "Portal" module.
Customer: How do I do that ?
Me: In the list of installed modules, find "portal" and click "upgrade".
Customer: I did update the "Website" module, it is still not working.
Me: ...

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