Update on https://devrant.com/rants/2127480

So I sent my Pixel 3a with a broken screen to the Google repair center and within 2 days I got a response that there's liquid damage. OMFG.

So now I get options:
1. Not repair, I get my money back.
2. Buy a refurbished one for basically the new price and I might not get the same colour device.

So basically I'm forced to choose option 1, because I could also buy a new one at the same price.

🤬🤬🤬🤬🤬🤬

So just due to bad luck I now don't have a functioning Pixel 3a any more.

😢

On the bright side: I explained my story to Google in a contact form and they called me back within 10 seconds. I spoke to the most helpful employee ever (Chris). He was very understanding and called it an exceptional situation. He now is reaching out to the repair center where he can get in touch with the actual repair people and see what can alternative Google might be able to offer me.

I don't expect anything, but kudos for Google's customer support.

Also, why do I keep hoping that this multibillion dollar company would just say: hey buddy, here's your new phone for free, just make sure you will promote it with your friends and family if you like it.