I have just received the most ridiculous reply as an update to a support ticket I raised this week.

The gist of it is I’m trying to use our EPOS system’s tool to design admission tickets. It doesn’t generate previews correctly, so I have to go to a different site to sanity check and do final tweaks on the final design.

The crux of the problem is the preview is always in the wrong aspect. Ticket is landscape, preview tries to interpret as portrait, but gets it really, really wrong.

Support: You feed your tickets in to the printer in portrait, don’t you?

Me: No, they are already in landscape as they feed in.

Support: Hi [DigitalStefan]. If you look at the printer from the side, are the tickets feeding in Landscape or Portrait?

Me: ?

Me: !

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