Voxera764041dThey probably just used some free survey tool with no integration and without requesting the help of the it department.
No respect for the responders only for their own perceived requirements.
I have seen multiple examples among the customers to the survey tool I built on my former job.
Its sad to see.
Then there are the occasional good example, like the company that switched from paper to web survey with auto fill of fields and increased response rates from under 5 % to almost 60 % while saving thousands of dollars in postage :D
Voxera764040d@Voxera and just if any one wonders about what the good survey was, it was to customer club members for verifying and/or updating address and previously specified interests.
If nothing had changed you could just hit send to verify and if something had changed you just had to edit those fields before sending.
And they already since the paper survey offered a discount to all that verified or updated their information.
Customers just could not take the time for the paper survey, not even to get a discount.