In 2021, can i still count on Microsoft in the consumer hardware /software?

If the 1990-2020 period didn't scare you off enough, then yes. How much worse can it get?

I got a Surface Headphones 1st gen in 2018, snapped in half two months ago. Googled around for a bit and it's very common. What's worse? It's not covered by their warranty and I would have to pay half their price to get them fixed.

So in the hardware department it's a no from me.

@bananaerror what made you buy surface headphones in the first place??

@praneshsekar I was in need of a new pair (first purchase) and I sort of care about looks as equally as I do about function, and boy were they a gorgeous pair of headphones.

Sounds like stockholm syndrome.

If you are after SAAS, Microsoft is still there. And they probably still make good mice too.

But if you need an OS, better look somewhere else...

@bananaerror wtf mate.. No one plays royal rumble with their headphones then expects the manufacturer to bend over to your demands and give you a new one.

@MrCSharp but i didnt play royal rumble? i put them on when i use them, and take them off when done. they snapped in half when i went to put them on one morning. when i pay over £200 for a pair of headphones, i expect them to last more than 2 years before snapping.