I’m kind of pissy, so let’s get into this.
My apologies though: it’s kind of scattered.

Family support?
For @Root? Fucking never.

Maybe if I wanted to be a business major my mother might have cared. Maybe the other one (whom I call Dick because fuck him, and because it’s accurate) would have cared if I suddenly wanted to become a mechanic. But in both cases, I really doubt it. I’d probably just have been berated for not being perfect, or better at their respective fields than they were at 3x my age.

Anyway.
Support being a dev?
Not even a little.

I had hand-me-down computers that were outmoded when they originally bought them: cutting-edge discount resale tech like Win95, 33/66mhz, 404mb hd. It wouldn’t even play an MP3 without stuttering.

(The only time I had a decent one is when I built one for myself while in high school. They couldn’t believe I spent so much money on what they saw as a silly toy.)

Using a computer for anything other than email or “real world” work was bad in their eyes. Whenever I was on the computer, they accused me of playing games, and constantly yelled at me for wasting my time, for rotting in my room, etc. We moved so often I never had any friends, and they were simply awful to be around, so what was my alternative? I also got into trouble for reading too much (seriously), and with computers I could at least make things.

If they got mad at me for any (real or imagined) reason (which happened almost every other day) they would steal my things, throw them out, or get mad and destroy them. Desk, books, decorations, posters, jewelry, perfume, containers, my chair, etc. Sometimes they would just steal my power cables or network cables. If they left the house, they would sometimes unplug the internet altogether, and claim they didn’t know why it was down. (Stealing/unplugging cables continued until I was 16.) If they found my game CDs, those would disappear, too. They would go through my room, my backpack and its notes/binders/folders/assignments, my closet, my drawers, my journals (of course my journals), and my computer, too. And if they found anything at all they didn’t like, they would confront me about it, and often would bring it up for months telling me how wrong/bad I was. Related: I got all A’s and a B one year in high school, and didn’t hear the end of it for the entire summer vacation.

It got to the point that I invented my own language with its own vocabulary, grammar, and alphabet just so I could have just a little bit of privacy. (I’m still fluent in it.) I would only store everything important from my computer on my only Zip disk so that I could take it to school with me every day and keep it out of their hands. I was terrified of losing all of my work, and carrying a Zip disk around in my backpack (with no backups) was safer than leaving it at home.

I continued to experiment and learn whatever I could about computers and programming, and also started taking CS classes when I reached high school. Amusingly, I didn’t even like computers despite all of this — they were simply an escape.

Around the same time (freshman in high school) I was a decent enough dev to actually write useful software, and made a little bit of money doing that. I also made some for my parents, both for personal use and for their businesses. They never trusted it, and continually trashtalked it. They would only begrudgingly use the business software because the alternatives were many thousands of dollars. And, despite never ever having a problem with any of it, they insisted I accompany them every time, and these were often at 3am. Instead of being thankful, they would be sarcastically amazed when nothing went wrong for the nth time. Two of the larger projects I made for them were: an inventory management system that interfaced with hand scanners (VB), and another inventory management system for government facility audits (Access). Several websites, too. I actually got paid for the Access application thanks to a contract!

To put this into perspective, I was selected to work on a government software project about a year later, while still in high school. That didn’t impress them, either.

They continued to see computers as a useless waste of time, and kept telling me that I would be unemployable, and end up alone.

When they learned I was dating someone long-distance, and that it was a she, they simply took my computer and didn’t let me use it again for six months. Really freaking hard to do senior projects without a computer. They begrudgingly allowed me to use theirs for schoolwork, but it had a fraction of the specs — and some projects required Flash, which the computer could barely run.

Between the constant insults, yelling, abuse (not mentioned here), total lack of privacy, and the theft, destruction, etc. I still managed to teach myself about computers and programming.

In short, I am a dev despite my parents’ best efforts to the contrary.

This rant is a confession I had to make, for all of you out there having a bad time (or year), this story is for you.

Last year, I joined devRant and after a month, I was hired at a local company as an IT god (just joking but not far from what they expected from me), developer, web admin, printer configurator (of course) and all that in my country it's just called "the tech guy", as some of you may know.

I wasn't in immediate need for a full-time job, I had already started to work as a freelancer then and I was doing pretty good. But, you know how it goes, you can always aim for more and that's what I did.

The workspace was the usual, two rooms, one for us employees and one for the bosses (there were two bosses).

Let me tell you right now. I don't hate people, even if I get mad or irritated, I never feel hatred inside me or the need to think bad of someone. But, one of the two bosses made me discover that feeling of hate.

He had a snake-shaped face (I don't think that was random), and he always laughed at his jokes. He was always shouting at me because he was a nervous person, more than normal. He had a tone in his voice like he knew everything. Early on, after being yelled for no reason a dozen of times, I decided that this was not a place for me.

After just two months of doing everything, from tech support to Photoshop and to building websites with WordPress, I gave my one month's notice, or so I thought. I was confronted by the bosses, one of which was a cousin of mine and he was really ok with me leaving and said that I just had to find a person to replace me which was an easy task. Now, the other boss, the evil one, looked me on the eye and said "you're not going anywhere".

I was frozen like, "I can't stay here". He smiled like a snake he was and said "come on, you got this we are counting on you and we are really satisfied with how you are performing till now". I couldn't shake him, I was already sweating. He was rolling his eyes constantly like saying "ok, you are wasting my time now" and left to go to some basketball practice or something.

So, I was stuck there, I could have caused a scene but as I told you, one of the bosses was a cousin of mine, I couldn't do anything crazy. So, I went along with it. Until the next downfall.

I decided to focus on the job and not mind for the bad boss situation but things went really wrong. After a month, I realised that the previous "tech guy" had left me with around 20 ancient Joomla - version 1.0 websites, bursting with security holes and infested with malware like a swamp. I had never seen anything like it. Everyday the websites would become defaced or the server (VPN) would start sending tons of spam cause of the malware, and going offline at the end. I was feeling hopeless.

And then the personal destruction began. I couldn't sleep, I couldn't eat. I was having panick attacks at the office's bathroom. My girlfriend almost broke up with me because I was acting like an asshole due to my anxiety issues (but in the end she was the one to "bring me back"(man, she is a keeper)) and I hadn't put a smile on my face for months. I was on the brink of depression, if not already there. Everyday I would anxiously check if the server is running because I would be the one to blame, even though I was trying to talk to the boss (the bad one was in charge of the IT department) and tell him about the problem.

And then I snapped. I finally realised that I had hit rock bottom. I said "I can't let this happen to me" and I took a deep breath. I still remember that morning, it was a life-changing moment for me. I decided to bite the bullet and stay for one more month, dealing with the stupid old server and the low intelligence business environment. So, I woke up, kissed my girlfriend (now wife), took the bus and went straight to work, and I went into the boss's office. I lied that I had found another job on another city and I had one month in order to be there on time. He was like, "so you are leaving? Is it that good a job the one you found? And when are you going? And are you sure?", and with no hesitation I just said "yup". He didn't expect it and just said "ok then", just find your replacement and you're good to go. I found the guy that would replace me, informing him of every little detail of what's going on (and I recently found out, that he is currently working for some big company nowadays, I'm really glad for him!).

I was surprised that it went so smoothly, one month later I felt the taste of freedom again, away from all the bullshit. Totally one of the best feelings out there.

I don't want to be cliche, but do believe in yourself people! Things are not what the seem.

With all that said, I want to give my special thanks to devRant for making this platform. I was inactive for some time but I was reading rants and jokes. It helped me to get through all that. I'm back now! Bless you devRant!

I'm glad that I shared this story with all of you, have an awesome day!

My brother just called me asking for help in some MS server thing and I'm like "I don't know that!" (I really don't), and he replied "Yeah, you know, mom told me to call you to ask for help.". Jesus Christ. Just because I'm in CS it doesn't mean I know everything informatics-related.
I now know your pain, devRanters. I usually don't mind being the IT support (so much that my parents call me to help them when their computers decide to randomly die or do something weird because of something they've done, but I live like 300km away because of uni so I can't just go there and help them. Sometimes I say "Ask your son" (he's taking a tech course in high school), but my brother cuts out of it like "I don't know how to fix it" without even looking at it sometimes. Well duh, me neither at times, but google is your friend damn it. Sometimes I search for the answers. Other times I just poke around in the program until I find what's wrong. Either way, when I say I don't know and/or I can't really do much about it they give me the usual "We're paying your uni fees for what?" (in a joking tone but. I'M NOT STUDYING FOR THAT, I WANNA BE A GAME DEV DAMN IT)), but goddamn it I don't know everything just because I am a CS student. I wanna help but sometimes I can't. Deal with that >:V

Anyone else hates being the only tech support guy around?

To those that think they can't make it.
To those that are put down by those that don't understand you.
And to those that have never had a dream come true.

Not a rant, but the story of how I got into programming

I've always been into tech/electronics. I remember being told once that when I was 3, I used to take plug sockets to pieces. When I was 7, I built a computer with my dad.
There isn't a thing in my room that hasn't been dismantled and put back together again. Except for the things that weren't put back together again ;)

When I was 15, I got a phone for Christmas. It was a pretty crappy phone, the LG P350 (optimus ME). But I loved it all the same.
However I knew it could do a lot more. It ran a bloated, slow version of Android 2.2.
So I went searching, how can I make it faster, how to make it do more. And I found a huge community around Android ROMs. Obviously the first thing I did was flashed this ROM. Sure, there were bugs, but I was instantly in love with it. My phone was freed.

From there I went on to exploring what else can be done.
I wanted to learn how to script, so over the weekend I wrote a 1000 line batch (Windows cmd) script that would root the phone and flash a recovery environment onto it. Pretty basic. Lots of switch statements, but I was proud of it. I'd achieved something. It wasn't new to the world, but it was my first experience at programming.

But it wasn't enough, I needed more.
So I set out to actually building the roms. I installed Linux. I wanted to learn how to utilise Linux better, so I rewrote my script in bash.
By this time, I'd joined a team for developing on similar spec'd phones. Without the funds to by new devices, we began working on more radical projects.
Between us, we ported newer kernels to our devices. We rebased much of the chipset drivers onto newer equivalents to add new features.

And then..

Well, it was exam season. I was suffering from personal issues (which I will not detail), and that, with the work on Android, I ended up failing the exams.
I still passed, but not to the level I expected.

So I gave up on school, and went head first into a new kind of development. "continue doing what you love. You'll make it" is what I told myself.

I found python by contributing to an IRC bot. I learnt it by reading the codebase. Anything I didn't understand, I researched. Anything I wanted to do, google was there to help me through it.

Then it was exam season again. Even though I'd given up on school, I was still going. It was easier to stay in than do anything about it.
A few weeks before the exams, I had a panic attack. I was behind on coursework, and I knew I would do poorly on exams.
So I dropped out.
I was disappointed, my family was disappointed.
So I did the only thing I felt I could do. I set out to get a job as a developer.

At this stage, I'd not done anything special. So I started aiming bigger. Contributing to projects maintained by Sony and Google, learning from them. Building my own projects to assist with my old Android friends.
I managed to land a contract, however due to the stresses at home, I had to drop it after a month.
Everything was going well, I felt ready to get a full time job as a developer, after 2 years of experience in the community.

Then I had to wake up.
Unfortunately, my advisors (I was a job seeker at the time) didn't understand the potential of learning to be a developer. With them, it's "university for a skilled job".
They see the word "computer" on a CV, they instantly say "tech support".
I played ball, I did what I could for them. But they'd always put me down, saying I wasn't good enough, that I'd never get a job.
I hated them. I'd row with them every other day.

By God, I would prove them wrong.

And then I found them. Or, to be more precise, they found me. A startup in London got in contact with me. They seemed like decent people. I spoke with their developers, and they knew their stuff, these were people that I can learn from.
I travelled 4 hours to go for an interview, then 4 hours back.
When I got the email saying they'd move me to London, I was over the moon.
I did exactly what everyone was telling me I couldn't do.

1.5 years later, I'm still working with them. We all respect each other, and we all learn from each other.

I'm ever grateful to them for taking a shot with me. I had no professional experience, and I was by no means the most skilled individual they interviewed.

Many people have a dream. I won't lie, I once dreamed of working at Google. But after the journey I've been through, I wouldn't have where I am now any other way. Though, in time, I wish to share this dream with another.
I hope that all of you reach your dreams too.

Sorry for the long post. The details are brief, but there are only 5k characters ;)

The tech stack at my current gig is the worst shit I’ve ever dealt with...

I can’t fucking stand programs, especially browser based programs, to open new windows. New tab, okay sure, ideally I just want the current tab I’m on to update when I click on a link.

Ticketing system: Autotask
Fucking opens up with a crappy piss poor sorting method and no proper filtering for ticket views. Nope you have to go create a fucking dashboard to parse/filter the shit you want to see. So I either have to go create a metric-arse tonne of custom ticket views and switch between them or just use the default turdburger view. Add to that that when I click on a ticket, it opens another fucking window with the ticket information. If I want to do time entry, it just feels some primal need to open another fucking window!!! Then even if I mark the ticket complete it just minimizes the goddamn second ticket window. So my jankbox-supreme PC that my company provided gets to strugglepuff along trying to keep 10 million chrome windows open. Yeah, sure 6GB of ram is great for IT work, especially when using hot steaming piles of trashjuice software!

I have to manually close these windows regularly throughout the day or the system just shits the bed and halts.

RMM tool: Continuum
This fucker takes the goddamn soggy waffle award for being utterly fucking useless. Same problem with the windows as autotask except this special snowflake likes to open a login prompt as a full-fuck-mothering-new window when we need to open a LMI rescue session!!! I need to enter a username and a password. That’s it! I don’t need a full screen window to enter credentials! FUCK!!! Btw the LMI tools only work like 70% of the time and drag ass compared to literally every other remote support tool I’ve ever used. I’ve found that it’s sometimes just faster to walk someone through enabling RDP on their system then remoting in from another system where LMI didn’t decide to be fully suicidal and just kill itself.

Our fucking chief asshat and sergeant fucknuts mcdoogal can’t fucking setup anything so the antivirus software is pushed to all client systems but everything is just set to the default site settings. Absolutely zero care or thought or effort was put forth and these gorilla spunk drinking, rimjob jockey motherfuckers sell this as a managed AntiVirus.

We use a shitty password manager than no one besides I use because there is a fully unencrypted oneNote notebook that everyone uses because fuck security right? “Sometimes it’s just faster to have the passwords at the ready without having to log into the password manager.” Chief Asshat in my first week on the job.

Not to mention that windows server is unlicensed in almost every client environment, the domain admin password is same across multiple client sites, is the same password to log into firewalls, and office 365 environments!!!

I’ve brought up tons of ways to fix these problems, but they have their heads so far up their own asses getting high on undeserved smugness since “they have been in business for almost ten years”. Like, Whoop Dee MotherFucking Doo! You have only been lucky to skate by with this dumpster fire you call a software stack, you could probably fill 10 olympic sized swimming pools to the brim with the logarrhea that flows from your gullets not only to us but also to your customers, and you won’t implement anything that is good for you, your company, or your poor clients because you take ten minutes to try and understand something new.

I’m fucking livid because I’m stuck in a position where I can’t just quit and work on my business full time. I’m married and have a 6m old baby. Between both my wife and I working we barely make ends meet and there’s absolutely zero reason that I couldn’t be providing better service to customers without having to lie through my teeth to them and I could easily support my family and be about 264826290461% happier!

But because we make so little, I can’t scrap together enough money to get Terranimbus (my startup) bootstrapped. We have zero expendable/savable income each month and it’s killing my soul. It’s so fucking frustrating knowing that a little time and some capital is all that stands between a better life for my family and I and being able to provide a better overall service out there over these kinds of shady as fuck knob gobblers.

Around 27 hours at new customer location.

They had a server failure due to incompetence.

They had fired their own IT guy and called us 6 months later because the server stopped responding.

First diagnostic. 2 drives are dead in a raid 5 with one hot spare. Raid controller then proved to be broken once the disks was replaced.

Waiting for new raid controller and installing.

Backup non existing, no one changed dat tape during the 6 months without IT. The tape was just a transparent plastic band, no media left.

Raid config is stored in static ram on controller, no backup!

Several hours in tech support to find out how to rebuild raid config from existing disks.

Proves to be impossible to rebuild raid set due to some checksum failures.

More hours with support to enable some diagnostic read only mode to mirror low level content to external drive.

Then many more hours to copy parts of the tree until it gets an error, restart after that and go on.

In the end we got around 70% back.

During this time I manage to be in contact with the raid manufacturers all support centers, one in europe, one in the us and one in Taiwan, switching each time one if them closed for the night.

The customer later declined a steady support contract due to us being to expensive ;)

Some just don’t want to learn.

I once worked Tech Support for a point of sale software package. There was really no internal help desk, so we got all of those questions as well.

One day our front receptionist that her computer is being really weird and she can't type - it keeps inserting 3s in the middle of what she is typing.

I take the short walk down the hall to her desk and see that, indeed, a never ending string of 3s is being input to her screen.

"I can't figure out what's wrong." she says.

Then I reach over and remove the edge of an open binder whose edge was resting on the 3 key and enter key on the num pad.

"That should fix it."

Walked back to my desk.

Tech support: we need to install backup software on your laptops.
Devs: what for?
TS: to backup all your important files, like word docs, excels, etc.
Devs: we don't use those. everything is on git/confluence/etc
TS: my boss told me to install it everywhere, so I have to do it.
Devs: well just disable it. uses too much tam, disk time and such
TS: whatever.

So he installed it on each laptop separately, took half a day, then we just disabled it and proceeded with our tasks. Now we get a question every other week why nothing is being synced from our computers. "We paid for the system and we want you to use it".
yeah..

The website for our biggest client went down and the server went haywire. Though for this client we don’t provide any infrastructure, so we called their it partner to start figuring this out.
They started blaming us, asking is if we had upgraded the website or changed any PHP settings, which all were a firm no from us. So they told us they had competent people working on the matter.

TL;DR their people isn’t competent and I ended up fixing the issue.

Hours go by, nothing happens, client calls us and we call the it partner, nothing, they don’t understand anything. Told us they can’t find any logs etc.

So we setup a conference call with our CXO, me, another dev and a few people from the it partner.
At this point I’m just asking them if they’ve looked at this and this, no good answer, I fetch a long ethernet cable from my desk, pull it to the CXO’s office and hook up my laptop to start looking into things myself.

IT partner still can’t find anything wrong. I tail the httpd error log and see thousands upon thousands of warning messages about mysql being loaded twice, but that’s not the issue here.
Check top and see there’s 257 instances of httpd, whereas 256 is spawned by httpd, mysql is using 600% cpu and whenever I try to connect to mysql through cli it throws me a too many connections error.

I heard the IT partner talking about a ddos attack, so I asked them to pull it off the public network and only give us access through our vpn. They do that, reboot server, same problems.

Finally we get the it partner to rollback the vm to earlier last night. Everything works great, 30 min later, it crashes again. At this point I’m getting tired and frustrated, this isn’t my job, I thought they had competent people working on this.

I noticed that the db had a few corrupted tables, and ask the it partner to get a dba to look at it. No prevail.

5’o’clock is here, we decide to give the vm rollback another try, but first we go home, get some dinner and resume at 6pm. I had told them I wanted to be in on this call, and said let me try this time.

They spend ages doing the rollback, and then for some reason they have to reconfigure the network and shit. Once it booted, I told their tech to stop mysqld and httpd immediately and prevent it from start at boot.

I can now look at the logs that is leading to this issue. I noticed our debug flag was on and had generated a 30gb log file. Tail it and see it’s what I’d expect, warmings and warnings, And all other logs for mysql and apache is huge, so the drive is full. Just gotta delete it.

I quietly start apache and mysql, see the website is working fine, shut it down and just take a copy of the var/lib/mysql directory and etc directory just go have backups.

Starting to connect a few dots, but I wasn’t exactly sure if it was right. Had the full drive caused mysql to corrupt itself? Only one way to find out. Start apache and mysql back up, and just wait and see. Meanwhile I fixed that mysql being loaded twice. Some genius had put load mysql.so at the top and bottom of php ini.

While waiting on the server to crash again, I’m talking to the it support guy, who told me they haven’t updated anything on the server except security patches now and then, and they didn’t have anyone familiar with this setup. No shit, it’s running php 5.3 -.-

Website up and running 1.5 later, mission accomplished.

Because of the pandemic and how most of the people in my institution's I.T department are working from home we were asked to route calls from our work extension to our home phones. I did it to my cellphone and some of the calls that I get are hilarious, yet annoying. Annoying because we have a bunch of boomer ass people making the most ridiculous calls.
Being that the calls are not registered into our phones they just show the random number from which x person is calling.

Just right now my phone rings aaaand:
Me: "Hello?"
Boomer: "YES <tech support technician's name which is obviously not mine> I NEED YOU TO FIX MY EMAIL IT IS NOT WORKING AND MY LAPTOP IS NOT WORKING"

Me: "I am sorry, I don't know how did you get this number, but what we can..."

BOOMER: WELL CAN I PLEASE SPEAK TO THE TECHNICIAN? I NEED THIS TO GET FIXED RIGHT NOW

Me: As I was saying, we can attempt to send an email through your phone's outlook app if you have it installed or I can send an email asking them to contact you since you are reaching an entirely different dep..."

Boomer: "DID YOU NOT HEAR ME! MY LAPTOP IS NOT WORKING AND I CAN'T SEND EMAILS AND I DON'T WANT TO USE MY PHONE, I WANT TO USE MY LAPTOP"

Me: Did YOU not hear me? I just said that I can send an email for you since my computer is working properly, at the same time, not wanting to use your phone to send an email when you have no other option available is more of a YOU problem, it is not mine

Boomer: EXCUSE ME! WHO DO YOU THINK YOU ARE TALKING TO? i AM THE MANAGER OF <X> DEPARTMENT

Me: nice to meet you I guess, I am the MANAGER of X department as well, i have been told that for issues with my attitude I can just toss you over to <Director of IT> if you wish.

Boomer: Oh....no...thank you, I will send an email through my phone and see if that works.

Some background: The Head of my department is a hardass that is not scared to tell people to fuck off when they are messing shit up and he is very protective of all of us. I love this man and have personally followed the dude through hell when no one else came through. If they think I am bitchy that dude would throw down an entire house over people being dense, and even though he is a boomer himself (age terms) he despises the general attitude of entitled people from his generation.

10/10 I love my boss and hope to heaven that all of you find similar leaders.

Tech support for Friend...
Again...

Ok...
A friend ran down the hallway to my Appartement, I opened the door for him and asked him "What The Fuck... Is wrong with you?!" He was just coughing like...
My... Laptop.... Is... Slow...
When he then eventually came to the point where he could Breath normally again I asked him to login into his by then super with shitty software bloated PC... It was a mess... A Desktop full of Shit... only Shit... I
then opened Chrome and Task Manager...
and holy shit... EVERYTHING! Literally ANYTHING was under 100% Load... Yet his shitty Fans werent spinning up... Shutdown the Laptop and opened it... not to my surprise it was full of Dust... I cleaned it and booted it again... still 100% Load... I couldnt do shit without being bombarded with porn and Hentai Ads... So... I asked him "Did you make any backups to this machine?" He was like.. "*Really long explenation* No *Really long Explenation*"
Great... i thought to myself... Then I said to him his PC was so trash that i only could Reset it to 0... He was like DO ANYTHING YOU CAN LITERALLY ANYTHING!
I then explained him, Resetting this PC Means literally 0 A Fresh start, nothing of your data will be there literally nothing...
He again Was like DO IT!
So I did... When it was done i showed him the result... He FREAKED OUT LIKE THE WORLD WAS GOING TO FUCKING END, HE SCREAMED AT ME WHAT THE HELL HAVE YOU DONE? REVERSE IT! REVERSE IT NOW!
I Then said to him, I reset it to 0, I said this would happen...
He then took his now perfectly running Laptop and Ran away...

tl;dr
Tech support for friend, Reset PC to 0, Freaked out AF...

I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

Give a man a fish, and he eats for a day. Teach a man to fish, and he eats for a lifetime.

Give a man teh codez, and he eats for a day. Congrats, you fed a help vampire.

Teach a man teh codez, and you open up to him the wonderful world of tabs vs spaces, dependency hell, emacs vs vim, being everybody's personal tech support, Linux vs Windows, legacy code, stack overflow, language wars, terrible documentation, functional vs oop, and arguments about what the best indentation style is. Forget about eating, production's down.

I've recently received another invitation to Google's Foobar challenges.

A while ago someone here on devRant (which I believe works at Google, and whose support I deeply appreciate) sent me a couple of links to it too. Unfortunately back then I didn't take the time to learn the programming languages (Python or Java) that Google requires for these challenges. This time I'm putting everything on Python, as it's the easiest language to learn when coming from Bash.

But at the end of the day.. I am a sysadmin, not a developer. I don't know a single thing about either of these languages. Yet I can't take these challenges as the sysadmin I am. Instead, I have to learn a new language which chances are I'll never need again outside of some HR dickhead's interview with lateral thinking questions and whiteboard programming, probably prohibited from using Google search like every sane programmer and/or sysadmin would for practical challenges that actually occur in real life.

I don't want to do that. Google is a once in a lifetime opportunity, I get that. Many people would probably even steal that foobar link from me if they could. But I don't think that for me it's the right thing to do. Google has made a serious difference by actually challenging developers with practical scenarios, and that's vastly superior to whatever a HR person at any other company could cobble together for an interview. But there's one thing that they don't seem to realize. A company like Google consists of more than just developers. Not only that, it probably consists - even within their developer circles - of more than just Python and Java developers. If any company would know about languages that are more optimized such as C, it would be Google that has to leverage this performance in order to be able to deliver their services.

I'll be frank here. Foobar has its own issues that I don't like. But if Google were a nice company, I'd go for it all the way nonetheless - after all, they are arguably the single biggest tech company in the world, and the tech industry itself is one of the biggest ones in the world nowadays. It's safe to say that there's likely no opportunity like working at Google. But I don't think it's the right thing. Even if I did know Python or Java... Even if I did. I don't like Google's business decisions.

I've recently flashed my OnePlus 6T with LineageOS. It's now completely Google-free, except for a stock Yalp account (that I'm too afraid to replace with my actual Google account because oh dear, third-party app stores, oh dear that could damage our business and has to be made highly illegal!1!). My contacts on that phone are are all gone. They're all stored on a Google server somewhere (except for some like @linuxxx' that I consciously stored on device storage and thus lost a while back), waiting for me to log back in and sync them back. I've never asked for this. If Google explicitly told me that they'd sync all my contacts to my Google account and offer feasible alternatives, I'd probably given more priority to building a CalDAV and CardDAV server of my own. Because I do have the skills and desire to maintain that myself. I don't want Google to do this for me.

Move fast and break things. I've even got a special Termux script on my home screen, aptly named Unfuck-Google-Play. Every other day I have to use it. Google Search. When I open it on my Nexus 6P, which was Google's foray into hardware and in which they failed quite spectacularly - I've even almost bent and killed it tonight, after cursing at that piece of shit every goddamn day - the Google app opens, I type some text into it.. and then it just jumps back to the beginning of whatever I was typing. A preloader of sorts. The app is a fucking web page parser, or heck probably even just an API parser. How does that in any way justify such shitty preloaders? How does that in any way justify such crappy performance on anything but the most recent flagships? I could go on about this all day... I used to run modern Linux on a 15 year old laptop, smoothly. So don't you Google tell me that a - probably trillion dollar - company can't do that shit right. When there's (commercialized) community projects like DuckDuckGo that do things a million times better than you do - yet they can't compete with you due to your shit being preloaded on every phone and tablet and impossible to remove without rooting - that you Google can't do that and a lot more. You've got fucking Google Assistant for fucks sake! Yet you can't make a decent search app - the goddamn thing that your company started with in the first place!?

I'm sorry. I'd love to work at Google and taste the diversity that this company has to offer. But there's *a lot* wrong with it at the business end too. That is something that - in that state - I don't think I want to contribute to, despite it being pretty much a lottery ticket that I've been fortunate enough to draw twice.

Maybe I should just start my own company.

So, now that companies are used to "WFH", maybe we can agree upon a better office for tech companies?

I do actually think the more "ideal" tech company office wouldn't have to be expensive.

It can be smaller. Any tech company worth it's salt should have discovered in the last few months that it's not just devs who can work from home. Sales, support, management — you really don't need to fight your way through highway traffic or cram yourself into a sweaty subway every day.

There's value in having an office. Not everyone can fit a good workspace in their apartment.

But we could at least center it around:

1. A bunch of small, completely soundproof isolation booths, for those who need a focus space, and can't find a silent spot at home.

2. A social lounge space, a communal living room with couches, a bar, creative relaxing stuff, whiteboards, etc. WFH can become depressing even for the most antisocial employees, chilling on a couch with some coworkers to brainstorm ideas or chat about random tech is valuable for building good relationships with your team.

The "open plan office" with rows of desks and monitors, no matter how luxuriously decorated with vertical gardens and hipster desks from reclaimed wood, can go die a fiery painful death.

I either want to work, or socialize.

Open plan offices (and it's even more dystopian suicide-inducing cousin, the cubicle) are like being unable to choose between fucking and a blowjob, so you end up humping a navel.

Oh, and conference rooms, go fuck yourself as well. I want to be able to minimize your ugly face if you plan to talk about company financial reports for 2 hours.

I was reading the post made by another ranter in which he was basically asked to lower the complexity of an automation script he wrote in place of something everyone else could understand. Another dev commented that more than likely it had to do with the company being worried that ranter_1 would leave and there would be no one capable of maintaining the code.

I understood this completely from both perspectives. It makes me worry how real this sometimes is. We don't get to implement X tech stack because people are worried that no one would be able to maintain Y project in the event of someone leaving. But fuck man, sometimes one wants to expand more and do things differently.

At work I came to find out that the main reason why the entirety of our stack is built in PHP is because the first dev hired into the web tech department(which is only about 12 years old in my institution) only knew PHP. The other part that deals with Java is due to some extensions to some third party applications that we have, Java knowledge (more specifically Spring and Grails) is used for those, the rest is mostly PHP. And while I LOVE PHP and don't really have anything against the language I really wonder what would it be of the institution had we've had a developer with a more....esoteric taste. Clojure, Elixir, Haskell, F# and many others. These are languages and tech stacks that bring such a forward way of thinking into the way we build things.

On the other hand, I understand if the talent pool for each of these stacks is somewhat hard to come up with, but if we don't push for certain items then they will never grow.

The other week I got scolded by the lead dev from the web tech department for using Clojure to create the demo of an application. He said that the project will most likely fall into his hands and he does not know the stack. I calmly mentioned that I would gladly take care of it if given the opportunity as well as to explain to him how the code works and provide training to everyone for it :D I also (in all of my greatness) built the same program for him in PHP. Now, I outrank him :P so the scold bounced out of the window, plus he is a friend, but the fact remains that we reached the situation in which the performance as well as the benefits of one stack were shadowed by the fact that it holds a more esoteric place in the development community.

In the end I am happy to provide the PHP codebase to him. The head of the department + my boss were already impressed with the fact that I was able to build the product in a small amount of time using a potent tech stack, they know where my abilities are and what I can do. That to me was all that matters, even if the project gets shelved, the fact that I was able to use it at work for something means a lot to me.

That and I got permission to use it for the things that will happen with my new department + the collective interest of everyone in paying me to give support even if I ever leave the institution.

Win.

Worst things about being a dev? Boy, this will be a long one!
- Whatever I do, be it hard work or smart work, I feel I am always underpaid.

- Most people who don't know tech feel my job shouldn't take that long. "Oh, a website that should be easy." "Oh, REST services, that's cute!"

- Most people who know a little tech will be like, "Here is the code for this on Google, then why are you charging this much"

- Companies like Microsoft and Apple who are too cool to follow standards.

- Always underpaid!

- The friggin compilers and random environment vars. Sometimes you make no change and the code works on a restart. I mean wtf!

- Having to give/meet deadlines, when we know most of the times things get out of control.

- Having to work for jerks mostly who don't know squat, and can't tell the difference between a CPU and a Wooden box.

- Sometimes I wanna take a break from my laptop(traveling and stuff) , those are the times I get the maximum work load!

- Did I mention we are always underpaid?

- Because of the kind of work I do, finding a girl has been challenging. Where the heck are they!

- We have to stay always updated. Often we deploy something using a framework and the next day we see an update.

- Speaking of updates, I hate having to support for OSes like Microsoft.

- Speaking of OSes, I hate Apple!

- Speaking of Apple, I feel we are underpaid, de javu?
...
How much would you hate me if I wrote "just kidding" ?

Disclaimer: Long tale of a tech support job. Also the wk29 story is at the bottom.

One time I was working tech support for a website and email hosting firm that was in town. I was hired and worked as the only tech support person there, so all calls came in through me. This also meant that if I was on a call, and another one came through, they would go straight to voice mail. But I couldn't hang up calls either, so, sometimes someone would take up tons of time and I'd have to help them. I was also the "SEO" and "Social Media Marketing" person, as well; managed peoples' social media campaigns. I have tons of stories from this place but a few in particular stick out to me. No particular order to these, I'm just reminiscing as I write this.

I once had to help a man who couldn't find the start button on his computer. When I eventually guided him to allowing me to remote into his computer via Team Viewer, I found he was using Windows XP. I'm not kidding.

I once had to sit on the phone with a man selling Plexus Easy Weight Loss (snake oil, pyramid scheme, but he was a client) and have him yell at me about not getting him more business, simply because we'd built his website. No, I'D not built his website, but his website was fine and it wasn't our job to get him more business. Oh yeah, this is the same guy who said that he didn't want the social media marketing package because he "had people to hide from." Christ.

We had another client who was a conspiracy theorist and wanted the social media marketing package for his blog, all about United States conspiracies. Real nut case. But the best client I've ever had because sometimes he'd come into the office and take up my time talking at me about how Fukushima was the next 911 and that soon it'll spill into the US water supply and everybody was going to die. Hell, better than being on the phone! Doing his social media was great because he wanted me to post clearly fake news stories to his twitter and facebook for him, and I got to look at and manage all the comments calling him out on his bullshit. It was kinda fun. After all, it wasn't _me_ that believed all this. It felt like I was trolling.

[wk29] I was the social media and support techie, not a salesperson. But sometimes I was put in charge _alone_ in front of clients for status meetings about their social media. This one time we had a client who was a custom fashion-type person. I don't really remember. But I was told directly to make them a _new_ facebook page and post to it every day with their hot new deals and stuff. MONTHS pass since I do that and they come in for a face-to-face meeting. Boss is out doing... boss things and that means I have to sit in with her, and for some fucking reason she brought her boyfriend AND HER DAD. Who were both clearly very very angry with me, the company, and probably life. They didn't ever say anything at first, they didn't greet me, they were both just there like British royal guards. It was weird as fuck. I start showing them the page, the progress on their likes goals, etc etc. Marketing shit. They say, "huh, we didn't see any of these posts at home." Turns out they already had a Facebook page, I was working on a completely seperate one, and then the boyfriend finally chimes in with the biggest fucking scowl, "what are you going to do about this?" He was sort of justified, considering this was a payed and semi-expensive service we offered, but holy shit the amount of fire in all three of them. Anyway, it came down to me figuring out how to merge facebook pages, but they eventually left as clients. Is this my fuck up? Is it my company's? Is it theirs? I don't know but that was probably the most awkward meeting ever. Don't know if it comes across through text but the anxiety was pretty real. Fuck.

tl;dr Tech support jobs are a really fun and exciting entry level position I recommend everybody apply for if they're starting out in the tech world! You'll meet tons of cool people and every day is like a new adventure.

After I spent 4 years in a startup company (it was literally just me and a guy who started it).

Being web dev in this company meant you did everything from A-Z. Mostly though it was shitty hacky "websites/webapps" on one of the 3 shitty CMSs.

At some point we had 2 other devs and 2 designers (thank god he hired some cause previously he tried designing them on his own and every site looked like a dead puppy soaked in ass juice).

My title changed from a peasant web dev to technical lead which meant shit. I was doing normal dev work + managing all projects. This basically meant that I had to show all junior devs (mostly interns) how to do their jobs. Client meetings, first point of contact for them, caring an "out of hours" support phone 24/7, new staff interviews, hiring, training and much more.

Unrealistic deadlines, stress and pulling hair were a norm as was taking the blame anytime something went wrong (which happened very often).

All of that would be fine with me if I was paid accordingly, treated with respect as a loyal part of the team but that of course wasn't the case.

But that wasn't the worst part about this job. The worst thing was the constant feeling that I'm falling behind, so far behind that I'll never be able to catch up. Being passionate about web development since I was a kid this was scaring the shit out of me. Said company of course didn't provide any training, time to learn or opportunities to progress.

After these 4 years I felt burnt out. Programming, once exciting became boring and stale. At this point I have started looking for a new job but looking at the requirements I was sure I ain't going anywhere. You see when I was busy hacking PHP CMSs, OOPHP became a thing and javascript exploded. In the little spare time I had I tried online courses but everyone knows it's not the same, doing a course and actually using certain technology in practice. Not going to mention that recruiters usually expect a number of years of experience using the technology/framework/language.

That was the moment I lost faith in my web dev future.

Happy to say though about a month later I did get a job in a great agency as a front end developer (it felt amazing to focus on one thing after all these years of "full-stack bullshit), got a decent salary (way more than I expected) and work with really amazing and creative people. I get almost too much time to learn new stuff and I got up to speed with the latest tech in a few weeks. I'm happy.

Advice? I don't really have any, but I guess never lose faith in yourself.

I work as the entire I.T. department of a small business which products are web based, so naturally, I do tech support in said website directly to our clients.

It is normal that the first time a new client access our site they run into questions, but usually they never call again since it is an easy website.

There was an unlucky client which ran into unknown problems and blamed the server.
I couldn't determine the exact cause, but my assumption was a network error for a few seconds which made the site unavailable and the user tried to navigate the site through the navbar and exited the process he was doing. It goes without saying but he was very angry.

I assured him there was nothing wrong with the site, and told him that it would not be charged for this reason. Finally i told him that if he had the same problem, to let me know instead of trying to fix it himself.

The next time he used the site I received a WhatsApp message saying:
- there is something clearly wrong with the site... It has been doing this for so long!
And attached was a 10 second video which showed that he filled a form and never pressed send (my forms have small animations and text which indicates when the form is being send and error messages when an error occurs, usually not visible because the data they send is small and the whole process is quite fast)

To which I answer
- It seems that the form has not been send that's why it looks that way
- So... What an I supposed to do?
- click send
It took a while but the client replied
- ok

To this day I wonder how much time did the client stared at the form cursing the server.

I once had to deal with GoDaddy customer support telling me their servers only support putty for SSH.
Well, fuck you! I use Linux and I SSH with a single command in terminal, no doubt putty is great but get your senses straight that putty is not the only way to SSH when you are being customer support for a tech company, don't just fucking recite a phrase list. Besides, they should understand Windows with putty is not the only way to SSH into servers, juicessh via Android, openssh via Linux, etc...

*btw, before you all rant about me buying from GoDaddy, I was lead dev for a startup few years back and they had already bought it from GoDaddy. Ofcourse they also provide free offers along with an order, which often includes email addresses, annoying support, gut-wrenching quality of service access...

This day I have received the most glorious news in e-pistolary form. For some years, I was suffering in support of a client who was, well, insufferable. My presence there paralleled the divine comedy in both essence and fact.

I opened the missive, expecting another plea to bail them out of whatever clusterfuck they found themselves in. Instead, what I found was something truly magical.

"Hey Human,

I hope this finds you well. I'm not sure if you remember a few years back, we were trying to decide between IBM Cloud and AWS. Well, after years of battling FF*, we're finally moving ahead with AWS. He failed one too many times to deliver anything visibly. After you left, there was no one left he could use to steal credit, ideas, and work.

FF is still pushing to have them use IBM cloud as a "warm backup" in the event "AWS fails." We will see where that goes.

I figured you'd like to know; you were the void in the wilderness for a long time. I don't want to think about how much time we could have saved if we had just listened.

PeeEm**"

This event represents a personal victory, albeit belated, over a few peoples' absurd amount of privilege. Towards the end, I was vicious about my contestation to the insanity of adopting a desperate hedge attempt-as-cloud offering from a failing company. Some examples:

// cloud 'strategy meeting'
Moi: What cloud platform are we looking at using?
FF: We're looking at IBM cloud and AWS as a second.
Moi: Why is that? I understand you're obligated to rep your offering first, but that decision doesn't seem to have the customer's best interest at heart.
FF: IBM cloud is a market leader; AWS isn't as good.
Moi: I see. I mean, that's the tech equivalent of the company's fleet management considering monkeys on tricycles as a strong competitor to service trucks, but I get what you mean.

// steering meeting
Director: Who can we look to as an example? Who is currently using the IBM cloud?
Moi: No one; they account for a single-digit portion of the actual cloud market. Their long game to sell you a "Hybrid Cloud," which means put some front end payload in a CDN, and buy n-frame units of IBM z servers for the DC with IBM gateway appliances acting as connective tissue. So it's not the cloud at all, really.
Director: How does it compare in cost?
Moi: It's generally 40% more expensive than other clouds, and it only goes higher as you option their software.
Director: What about Watson? I hear Watson is good?
Moi: It's a brand name. Most of the "Watson" product is just a facade on top of FOSS products like Spark, Hadoop, Elasticsearch, etc.
Director: Those were words. They sounded good. FF say it's good tho so we'll believe him because we're from the same city.
Moi: *deletes Director from LinkedIn*

Moral of the story: Never trust a vendor that only recommends their products.

*FF = FatFuck - an embarrassingly rotund individual whose girth is roughly equivalent to his height. He shit his way into an IBM architect position in his mid-20s purely due to winning the visa lottery. He had fake hair glued to his head for his wedding to hide his male pattern baldness; his arrange-married wife undoubtedly cries herself to sleep after sex.

**PeeEm - the then project manager, now portfolio manager of some satellite projects. An overall decent human being, capable.

So, a few months back my mother had some issues with her windows 10 box not being able to do proper backups to a backup partition. At the same time I was pulling insane hours at work and writing on a eBook on commission for a guy, besides having small kids with on and off flu and shit.

Needless to say, I didn't have time to look at the backup issues. Well, even though my mom is one of those dogs you can't teach new tricks, she has always been resourceful enough to get help with things.

This time she picked up the phone and called Microsoft Support, got some guys to remote in and take a look. They messed around a bit and said they were done.

She phoned me up later that day to tell me how proud she was of herself for doing that. Of course, she skipped telling me the important bit about she actually calling them, rather describing it as "Microsoft was just on my computer and fixed it".

You can imagine my immediate reaction, cold sweat running down my back, adrenalin rushing in as I dug through the details of what had happened.

A few days later she calls me up again and tells me the problem is back, and we agree that even though the MS dudes was not able to fix it at first, she should try again, as she had a ticket to reference.

The next attempt by MS actually fried her partitions, and apparently they had f-ed up trying to delete and recreate the backup partition.

That's not the worst of it though. Since they fried her disk, her computer crashed and naturally the remoting won't work. In our country, they have no people on the ground to do hands on help, and they didn't have a partner near by. Her not having a win 10 usb stick, nor a spare computer to make one, she was in a surreal predicament.

She was also quite pissed, and pissed off mums are not to be messed with. She managed to get Microsoft to agree to cover the costs of a non-partner to visit her to fix the problems, and using her as the middle man, they made an agreement with the 3rd-party tech support company.

After the box was fixed though, some more issues arose... regarding billing. The 3rd-party tech support was unable to get in contact with the person at MS that was going to sign off on the bill, and again using my mom as the middle man, it was agreed that my mom, as the customer, was to be reimbursed for the bill to the 3rd-party.

Guess what... 3 months went by, with weekly follow-ups and nagging from my mom, and still no money...

At this time, I had time to help her, and after some digging and borderline stalking, we managed to get the phone numbers of some of the higher ups in my country, and she started calling them directly.

After talking to a couple who refused to help, she reached the Vice President of the country branch, and was finally able to talk to someone who gave a shit.

Still took over a month more to actually get the money, but now she had someone who actually gave her statuses, receipts and ETAs.

FUCK!

I asked the VMware crew at work when we were going to virtualize our network. This was about 5 years ago. I got basically laughed at for suggesting it. I asked when we were going to adopt Azure AD to ensure us being ready for moving to teams etc. Got insults back with how bad the cloud is.

Guess what two projects are getting finalized now? Glad I left that company. Going to enjoy some nice mellow weed, enjoy my 30 day x-mas vacay and jump fresh at a new position. New upstart with a security maker for the maritime sector. A company that embraces new tech by making it them selfs. New day with aiding in the development of an IoT based solution with cloud support.

Happy holidays peeps.

me: *starts receiving emails of clients having technical problems and errors and asking for help* wat, im being flooded with all these mails!
me: *sends email to boss* umm... i think im receiving the wrong mails...
boss: nope! from now on, you'll be in-charge of tech support for our clients. good luck and merry christmas!
me: *dies internally* happy holidays to u too

After weeks of feeling useless at work as being the "available tech support", but not actually doing anything, I was finally assigned a new learning task, which is looking into Prolog

Doesn't feel like my cup of tea, but at least I'm putting my head to work again ¯\_(ツ)_/¯

So about 3 weeks ago I was laid off from my dream job due to corporate bullshit. From the feedback received since then it is clear that the company made a mistake hiring a brand new React dev while they really needed an experienced one. Because the consultants who were supposed to be weren't. And the other in-house front end dev was an elitist asshole. And I never received proper feedback until it was too late. Actually I still don't have proper feedback save for some vague stuff which really sounds like the kind of feedback you'd give someone in the middle of their learning process. They even said eventually given more time I could have made it. But alas they felt they had to make a call in the best interest of the company.

Things moved fast since then, I took a week to recover and then I spent time updating my resume before getting back in touch with the recruiter who got me my last job. Great guy and he was happy to help me again. Applied to some positions, got some replies, first in person interview I go to they are immediately willing to take me on.

So now I'm supposed to start tomorrow but somehow I'm having my doubts. The company isn't an IT company but rather a fashion company. They believe in developing in house tools because past attempts with external companies resulted in them trying to push their vision through. Knowing who they worked with I agree, they tried to oversell all the time. But after talking with their developers I noticed they are behind on their knowledge. But so am I. So there was no tech interview which means I am getting an easy way in. And if they honour their word I'll be signing tomorrow for around my old wages.

So you'd think that sounds good right? And yet I'm worried it's going to be another shit show working on software without proper analysis or best practices. I mean the devs aren't total idiots, they are mediors like me and I think their heart is in the right place. They want to develop a good project but it will be just us 3 making a modern .net wpf application with the same functionality of the old Access based system currently in use. I was urged by the boss to draw on my experience and I think he wants me to help teach them too. But I'm painfully aware for my decade since graduating I'm a less than average .net dev who struggles with theory and never worked a job where I had someone more experienced to teach me. I coasted most of the time in underpaid jobs due to various reasons. But I'd always get mad over shitty code and practices. Which I realize is hypocritical for someone who couldn't explain what a singleton class is or who still fails at separation of concerns.

So yeah my question for the hivemind is what advice would you give a dev like me? I honestly dislike how poor I perform but it often feels like an insurmountable climb, and being over 30 makes it even more depressing. On the other hand I know I should feel blessed to find a workplace who seems to genuinely believe that people grow and develop and wishes to support me in this. Part of me thinks I should just go in, relax, but also learn till I'm there where I want to be and see if these people are open to improving with me. But part of me also feels I'm rushing into this, picking the first best offer, and it sure feels like a step backwards somehow. And that then makes me feel like an ugly ungrateful person who deserves her bad luck because she expects of others what she can't even do herself :(

Oh gee whiz fellas. I lived through my nightmare. Recently too.

(Multiple rants over last few months are merged in this one. Couldn't rant earlier because my login didn't work.)

I joined a new shithole recently.
It was a huge change because my whole tech stack changed, and on top of that the application domain was new too.

Boss: ho hey newbie, here take this task which is a core service redesign and implementation and finish it in two weeks because it has to be in production for a client.

Normally I'd be able to provide a reasonable analysis and estimate. But being new and unaware of how things work here, I just said 'cool, I'll try my best.' (I was aware that it was a big undertaking but didn't realize the scope and the alarming lack of support I'd get and the bullshit egos I'd have to deal with)
Like a mad man I worked 17+ hours a day with barely a day off every week and changed and produced a lot of code, most of it of decent quality.

Deadline came and went by. Got extended because it was impossible (and fake).

All the time my manager is continuously building pressure on me. When I asked questions I never got any direct/clear answers. On asking for help, I'd get an elaborate word vomit of what was already known/visible. Yet I finally managed to have an implementation ready.

Reviewer: You haven't added parameter comments on your functions and there aren't enough comments in code. We follow standards. Clean code and whatnot. Care for the craft verbal diarrhea.

Boss: Ho hey anux, do you think we'll be able to push the code to production?

Me: Nope. We care for the craft and have standards. We need to add redundant comments to self documented code first, because that is of utmost importance as Nuthead reviewer explained.
(what I wish I had said)

What I actually said: No, code is not reviewed yet.

And despite examples of functions which were not documented (which were written by the reviewer nut), I added 6-7 lines of comments for my single line functions describing how e.g. Sum takes two input integers and returns their sum and asked for a review again.

Reviewer: See this comment is better written as this same-meaning-but-slightly-longer way. Can we please add full stops everywhere even though they were not there to begin with? Can we please not follow this pattern and instead promote our anti-pattern? Thanks.

Me: Changed the comments. Added full stops. Here's a link for why this anti-pattern is bad.

Reviewer: you have written such beautiful code with such little gems. Brilliant. It's great to see how my mentoring has honed your skills.
.
.
.
I swear I would have broken a CRT on his stupid face if we weren't working remotely (and if I had a CRT).

It infuriates me how the solution to every problem with this guy is 'add a comment'.

What enrages me more is that I actually thought I could learn from this guy (in the beginning). My self doubt just made me burnout for little in return.

Thankfully this living nightmare will soon be over.

Honestly, this is me anytime I have to give legitimate tech support that is more than the wifi being down.

It sucks but I'm learning and Google,/DDG helps the process hahaha

I am thinking about leaving this platform. To be honest I don't get anything out of it anymore and the only thing keeping me here is the less-rant'ish content like @devNews or the stories.

I am actually a bit disappointed, the quality of devrant really did degrade alot in the last few months. Don't get me wrong but I feel like people have become "normies" over here. I don't mean that in an edgy or degrading way but let me explain. When I started here I had a very high opinion of the people here. Everyone seemed like a passionate / knowledgeable individual from whom you could hear interesting stories or learn. Maybe I just saw it like that because I was still a very inexperienced dev and was looking for a dev community. But nonetheless I think devRant transformed into a place of mediocrity.

Dont get me wrong I wouldn't think of myself as aspiring or generally "better" than anyone else on here, but the content over here got a little stale.

I am not the kind of person who would "rant", in the first place, so I may have a different mindset and to be honest "ranting" has always been a thing I looked down upon. It just does not support my style of thinking. I totally get that people sometimes need to "vent" their feelings but there is nothing productive to gain from ranting, like you ain't not improving your situation by doing it. The more passionate raters over here call people things, I would never even dream about saying to people. Don't worry I'm no sjw or something like it, I don't care if you do it. If it helps you sure, why not. But there is a point where you corner yourself so much that you stop respecting your colleagues because they wrote that shitty code, instead of helping.

Some tech sure is bad, but it is not getting any better by insulting it.

Another thing I use to notice are people, thinking so highly of them selfes / being so close-minded - that they only accept their own views as true. These are the people that I always try to avoid, but that is getting harder and harder as time goes on.

Collectivism and group thinking are very strong on devRant making it really hard to defend a unpopular opinion - I get that devRant is not the kind of platform that would support actual proper arguments/discussions - but I still feels like some people shove opinions down another people's throat with no reasoning behind it.

Arguments on devRant are always won by the person coming up with the most witty response. Having another opinion is always seen as offensive. That's not exactly the definiton of open-mindedness.

Another rather annoying thing are what I call the "non dev, dev's". See: As a developer you should aspire to understand what your doing - I won't get into this too much but one sentencd: How are things like serious "Semicolon memes" a thing? I am as much into memes as the next guy, but debugging 3 hours, just to find out its a typo. I mean come on...

I sure get that devRant is not the kind of place where you would find the people I am looking for, and that's why I am leaving.

My whole post may seem super negative of the platform - and it is to an extend - but I sure also had a good time back in the day - devRant as in "the platform" surely is not at fault, but a forum is only as good as the people on it. Maybe I changed, maybe devRant did. All I know is that it is not for me anymore.

I won't delete my account and I probably will not leave completely, but all I will do is the "once a week" checkout.

We all hate being tech support for our family and friends, but motherfuck this is insane; my sister asks me for support and then doesn't listen to me. E.g. I tell her that the Microsoft login page is fucked up so she'll need to login again and she doesn't try again, but pesters me until I login for her... Every goddamn time...

I feel guilty for using YouTube Vanced and being unable to support content creators.

Shouldn't there be a feature that allows you to toggle ads on certain channels you want to support?

I really want to support such folks who are creating valuable educational content but Google being the biggest piece of corporate shit, makes me angry when it comes to compensating the creators fairly when they make Billions off their hard work.

The world is a better place because of such teachers who spend time, energy, and efforts to create valuable and useful content for rest of the world.

Funnily, back in days when we had awesome stuff, the tech was shit to document all of it. Now when we have advanced and easily accessible tech, we have shitty TikToks.

Why can't the creators of good content get more visibility and why is the world so fucked?

Aren't you, software engineer, ashamed of being employed by Apple? How can you work for a company that lives and shit on the heads of millions of fellow developers like a giant tech leech?
Assuming you can find a sounding excuse for yourself, pretending its market's fault and not your shitty greed that lets you work for a company with incredibly malicious product, sales, marketing and support policies, how can you not feel your coders-pride being melted under BILLIONS of complains for whatever shitty product you have delivered for them?
Be it a web service that runs on 1980 servers with still the same stack (cough cough itunesconnect, membercenter, bug tracker, etc etc etc etc) incompatible with vast majority of modern browsers around (google at least sticks a "beta" close to it for a few years, it could work for a few decades for you);
be it your historical incapacity to build web UI;
be it the complete lack of any resemblance of valid documentation and lets not even mention manuals (oh you say that the "status" variable is "the status of the object"? no shit sherlock, thank you and no, a wwdc video is not a manual, i don't wanna hear 3 hours of bullshit to know that stupid workaround to a stupid uikit api you designed) for any API you have developed;
be it the predatory tactics on smaller companies (yeah its capitalism baby, whatever) and bending 90 degrees with giants like Amazon;
be it the closeness (christ, even your bugtracker is closed and we had to come up with openradar to share problems that you would anyway ignore for decades);
be it a desktop ui api that is so old and unmaintained and so shitty, but so shitty, that you made that cancer of electron a de facto standard for mainstream software on macos;
be it a IDE that i am disgusted to even name, xcrap, that has literally millions of complains for the same millions of issues you dont even care to answer to or even less try to justify;
be it that you dont disclose your long term plans and then pretend us to production-test and workaround-fix your shitty non-production ready useless new OS features;
be it that a nervous breakdown on a stupid little guy on the other side of the planet that happens to have paid to you dozens of thousands of euros (in mandatory licences and hardware) to actually let you take an indecent cut out of his revenues cos there is no other choice in a monopoly regime, matter zero to you;
Assuming all of these and much more:
How can you sleep at night with all the screams of the devs you are exploiting whispering in you mind? Are all the money your earn worth?

** As someone already told you elsewhere, HAVE SOME FUCKING PRIDE, shitty people AND WRITE THE FUCKING DOCS AND FIX THE FUCKING BUGS you lazy motherfuckers, your are paid more than 99.99% of people on earth, move your fucking greasy little fingers on that fucking keyboard. **

PT2: why the fuck did you remove the ESC key from your shitty keyboards you fuckshits? is it cos autocomplete is slower than me searching the correct name of a function on stackoverflow and hence ESC key is useless? at least your hardware colleagues had the decency of admitting their error and rolling back some of the uncountable "questionable "hardware design choices (cough cough ...magic mouse... cough golden charging cables not compatible with your own devices.. cough )?

So, by a cruel twist of fate I ended up on the front line of tech support for the app we've built. It's aimed at non-IT professionals, in general people who are not expected to know too much about computers but who should have at least two neurons to bash together in their pretty little heads.

No.

It really makes me drop my faith in humanity considerably. Clicking a confirmation link is too much. Filtering an excel sheet is too hard, despite it being their technically main work tool. Tickets are basically "shit's broken go fix". What is broken? How to reproduce it? Why do you expect the person on the other side of the screen to be a fucking diviner? I recently ran all out of dove guts to search for the answers of your questions.

Storytime!

(I just posted this in a shorter form as a comment but wanted to write it as a post too)

TL;DR, smarts are important, but so is how you work.

My first 'real' job was a lucky break in the .com era working tech support. This was pretty high end / professional / well respected and really well paid work.

I've never been a super fast learner, I was HORRIBLE in school. I was not a good student until I was ~40 (and then I loved it, but no longer have the time :( )

At work I really felt like so many folks around me did a better job / knew more than me. And straight up I know that was true. I was competent, but I was not the best by far.

However .... when things got ugly, I got assigned to the big cases. Particularly when I transferred to a group that dealt with some fancy smancy networking equipment.

The reason I was assigned? Engineering (another department) asked I be assigned. Even when it would take me a while to pickup the case and catch up on what was going on, they wanted the super smart tech support guys off the case, and me on it.

At first this was a bit perplexing as this engineering team were some ultra smart guys, custom chip designers, great education, and guys you could almost see were running a mental simulation of the chip as you described what you observed on the network...

What was also amusing was how ego-less these guys seemed to be (I don't pretend to know if they really were). I knew for a fact that recruiting teams tried to recruit some of these guys for years from other companies before they'd jump ship from one company to the next ... and yet when I met them in person it was like some random meeting on the street (there's a whole other story there that I wish I understood more about Indian Americans (many of them) and American engineers treat status / behave).

I eventually figured out that the reason I was assigned / requested was simple:

1. Support management couldn't refuse, in fact several valley managers very much didn't like me / did not want to give me those cases .... but nobody could refuse the almighty ASIC engineers. No joke, ASIC engineers requests were all but handed down on stone tablets and smote any idols you might have.

2. The engineers trusted me. It was that simple.

They liked to read my notes before going into a meeting / high pressure conference call. I could tell from talking to them on the phone (I was remote) if their mental model was seizing up, or if they just wanted more data, and we could have quick and effective conversations before meetings ;)

I always qualified my answers. If I didn't know I said so (this was HUGE) and I would go find out. In fact my notes often included a list of unknowns (I knew they'd ask), and a list of questions I had sent to / pending for the customer.

The super smart tech support guys, they had egos, didn't want to say they didn't know, and they'd send eng down the rabbit hole. Truth be told most of what the smarter than me tech support guy's knew was memorization. I don't want to sound like I'm knocking that because for the most part memorization would quickly solve a good chunk of tech support calls for sure... no question those guys solved problems. I wish I was able to memorize like those guys.

But memorization did NOT help anyone solve off the wall bugs, sort of emergent behavior, recognize patterns (network traffic and bugs all have patterns / smells). Memorization also wouldn't lead you to the right path to finding ANYTHING new / new methods to find things that you don't anticipate.

In fact relying on memorization like some support folks did meant that they often assumed that if bit 1 was on... they couldn't imagine what would happen if that didn't work, even if they saw a problem where ... bro obviously bit 1 is on but that thing ain't happening, that means A, B, C.

Being careful, asking questions, making lists of what you know / don't know, iterating LOGICALLY (for the love of god change one thing at a time). That's how you solved big problems I found.

Sometimes your skills aren't super smarts, super flashy code, sometimes, knowing every method off the top of your head, sometimes you can excel just being more careful, thinking different.

I am really stressed rn. I have terrible Imposter's Syndrome coupled with this being my 2nd year as a professional (bootcamp grad) and an extreme lack of insight and support from my company. WFH has only exacerbated it. Im on a 2-ish person team handling some ancient legacy code with no one ever willing to just throw me a fucking bone. My supe is actually on my team and makes up the "ish" part and has always told me to ask questions but when I do he gets pissed and reminds me of all the people who are working and super busy and dont have time to stop what they're doing and help me. Its my first job in tech and I just need to know if this is a consistent thing across the board bc im ready to fucking jump ship. My anxiety levels are through the roof and when I go over our backlog I look at every card and ask myself how tf Im going to grt it done bc Ive never seen any of it before. Initially I thought i landed a great workplace with complete autonomy but now I just dont know. My other teammate has a habit of being condescending, whether he realizes it or not and therefore I just feel like im out here alone trying to figure all this shit out. This sprung from a card ive been working on for 2+ months but cant resolve, finally I just came to the conclusion it was above what im currently capable of and he told me he's "disappointed Im just throwing in the towel" even though ive asked for help from senior devs. Idk what to do, he even told me there'd be cards I may hit a wall on when I first started but this just feels shitty. Ive had other things going on to including surviving a fucking hurricane, having a friend murdered, and having my dad die all within a few weeks time. I am absolutely stretched to my emotional limit, but I dont know if Im overreacting. Anyway, I just needed to vent to people who could understand, thanks for reading.

I'll post a rant (will be long) soon-ish on the root of the asinine problem...

TL;DR
Anyone got a better suggestion of killing a WLAN router signal than a Faraday Cage?
-----------------------
As to the point as I can manage atm...
My ISP forces a proprietary router/modem for them to script my static IPv4 block (/28, aka 13 usable). Modifying this equipment in any way or using the vast majority of tactics to modify its behaviour = Federal Felony... with my history, it couldn't be construed as mistake/ignorance of this fact, so I'd likely end up working for some branch of the gov to mitigate the costs of standard prison (on both ends... handicapped af = expensive af to comply with base human rights laws... plus I'd be a dangerous prisoner from what I've been told).

I NEED the ipv6 functionality TOTALLY off... I've written this into every kernel and every container config at kernel level.

The issue is, I don't trust their shit device (which "should" also be set to no ipv6 via gui... non-GUI = fed felony).

This horrid device, they apparently made them for home use initially (to be fair it has decent specs and tolerable RAM), so included WiFi... that comes on by itself.
Disable the WiFi!... except I cant (at least not without 'tampering').
Why? Well acc to the GUI it's not enabled in the first place. Acc to the 'tech support' it's apparently a paid feature (yes, nonsense) that I have not paid for (nor would I), meaning on their end's GUI and DBs I also don't have WiFi ability from that dev.

So... Not trusting the other settings and the dev, being something im not allowed to directly config outside of their GUI that doesn't realise it's putting out a usable signal despite registering DHCP on behalf of that non-existent signal. I NEED to kill those signals.

I realise it likely sounds extreme to make and use a Faraday Cage for a router/modem (secondary modem, it parses the initial modem's output, via script, to allow the static block to be accessed). I really dont know any other way that's legal to restrict it.

Oh, in case unclear, I have tried so many ways to get them to just allow me to use any device (pref. mine, but even their's) that i can simply script myself... it's a no-go.

I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.

But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.

And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.

People treat me like the adult that I am.

I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.

I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.

I was recently asked to do tech support for an event being designed by webdesign and business students

All they asked me to do was generate a qr-code to their site. -_- took 10 seconds on a website. I even matched their color theme

Yet their rsvp system is to email an event account and they count the number of emails. Why wasn't I asked if I could set up a better system rather than a simple qr. I just learned about this and it's too close to the event to setup a better system and pitch it to them

Family support (2 phases)

When I was younger my mom bought me a 486 from the cow spotted company.

I didn't do much development as being kinda isolated in computer land didn't really make that easy to understand / do, but I messed with everything else.

At that time (somewhere near the invention of the wheel) just exposure to computers really gave a huge leg up on getting into tech.

Moving on until MUCH later in life I was working in tech, often with developers, but not in development. That company was acquired by an overseas company, the head of the new company appeared on the white house lawn and Trump said this would be great for America jobs ... so of course they laid a huge number of people off just before the acquisition.

I was kinda done with that corner of the industry, no matter how good you are / who you work for it was an area that just sort of decays in in importance. I'd go visit the developers and they'd share their excess free lunches they got each day.

Then I'd go back to my corner of the offices and read an email about how the quarterly crappy ass pizza party (that maybe cost a couple hundred busks) was called off due to "cost cutting".

By this time I've got a family and kids, and I decide to take a chance at starting a new career and they were kind enough to go along with my "sleep, care for family, school, care for family, code, sleep" lifestyle for a number of months.

And it worked out.

This morning I got a reply to my tech support email:

The problem was that the dynamic pages on my website are no longer being served as dynamic pages and so IIS is throwing errors on every page load. Seems to me like they've done something their end because I didn't touch it when it happened...

The tech support email essentially told me to rename all my files from .cshtml (ie. a dynamic page) to .html.

I'm not expert, but I doubt this is going to solve the problem...

Status: Got off hour+ long call with provider teir2 tech support because their "sync service" isn't syncing. "It's all cloud controlled" they tell me. Whatever.

It does have the ability to install a Windows service to do the needful! 🎉

However the program that does the actual syncing is the "launcher" application, and the service's only job is to tell the launcher to run. 🤦‍♂️

Their assumption is that there will be a user that gets smacked in the face with a UAC prompt when they first log in and just shrug it away. Which is the Launcher application.

The sync service is not capable of running the sync application without a desktop session I guess?

MOTHERTRUCKERS do you understand what the point of a Windows Service is?!?

I tried relating this situation to how Windows Update works: It will update whenever the fuck it wants without the user doing anything because of the Service, and you only configure the service with the Control Panel/Settings App. You don't need the Control Panel/Settings App running in order for Windows Update to work, but it's there for status info and configuration.

Anyways, this software does not do that. It apparently *requires* both the service AND the launcher program running in order to work. Not work properly, to work *at all*.

Anyways, It's installed on a computer that's not normally logged into, but is always on (where other "always needs to be running" programs live). Normally the hackaround would be to launch the program via Scheduled Task.

This program apparently does not want to run as a scheduled task, or the Task Scheduler is being stupid and can't figure out "Hey, it's time to run this program. Do it!". Naturally it runs if told manually.

The fact that I'm even doing this at all is stupid, but even more infuriating is that it's just not working unattended. You know, what the service should be doing. But no, the service runs happily all alone, doing nothing of note, while Task Scheduler sucks its stick running OneDrive installer but not the launcher program.

Pluckin' donuts...

Ok... so I have a unique question/opportunity. I can't give all the details but here's the jist:

3yrs ago I was hired to consult a now prominent(still decently well known then) web-based company with many thousands of users, dealing with a lot of money and leveraging a social environment. They had several issues but initially they really needed me to find/train chat mods.

I did not take the offer for monetary reasons, like all consulting I've done, I had additional reason and/or fondness to fix the issues. In this case it was an interesting challenge and I knew several customers and some support staff so it'd be worthwhile.

They (without request) reduced their typical 2mo probationary period to 2wk for me. With less than a day left of that period, I was 'hacked' via a pushed telegram update, on the account they made me create for work purposes (they had control of the phone number not me).

During this 'hack' one of the 2, currently active, culprits sent a message to his tg account from the 'hacked' one and quickly deleted the entire convo. The other pretended (poorly) to be me in the chat with the mods in training (at least a few directly witnessed this and provided commentary).

Suddenly, I was fired without any rationale or even a direct, non-culprit, saying anything to me.

The 'hack' also included some very legit, and very ignorantly used, Ukrainian malware.

This 'hack' was only to a 2nd gen lenovo yoga I got due to being a certified refurbisher... just used for small bs like this chat mod/etc job. I even opened up my network, made honey pots, etc., waiting for something more interesting... nope not even an attempt at the static ip.

I started a screen recording program shortly after this crap started (unfortunately after the message sent be 'me' to the dude who actually sent it happened... so i still dont know the contents).

I figured I'd wait it out until i was bored enough or the lead culprit was at a pinnacle to fall from...

The evidence is overwhelming. This moron had no clue what he was doing (rich af by birth type)... as this malware literally created an unhidden log file, including his info down to the MAC id of his MacBook... on my desktop in real time (no, not joking... that stupid)

Here's my quandary... Due to the somewhat adjacent nature of part of our soon to be public start-up... as i dont want it to turn into some coat tail for our tech to ride on for popularity... it's now or never.

Currently im thinking, aside from any revenge-esq scheme, it'd be somewhat socially irresponsible to not out him to his fellow investors and/or the organisation that is growing with him as one of few at the forefront... ironically all about trust/safety/verification of admins in the industry.

I tried to reach out to him and request a call... he's still just as immature. Spent hours essentially spamming me while claiming it wasnt him but hed help me find whoever it was... and several other failed attempts to know what i had. When i confirmed he wasnt going to attempt a call, i informed him id likey mute him because i don't have time for back and forth bs. True to form he deleted the chat (i recorded it but its of no value).

So... any thoughts?

They know it has something to do with creating and modifying software. That is enough for them and so I am seldom bothered with requests for detailed information.

Also, most often, me working on hobby projects, or just viewing tutorial videos at home is looked upon as "Wasting time playing games".

Then there is also the perception of me being the family's in-house tech support guy.

This is a part rant-part question.
So a little backstory first:
I work in a small company (5 including me) which is mostly into consultation (we have many tech partners where we either resell their products or if there is a requirement from one of our clients, we get our partners to develop it for them and fulfill the client requirements) so as you can see there is a lot of external dependencies. I act as a one-hat-fits-all tech guy, handling the company websites, social media channels, technical documentation, tech support, quicks POCs (so anything to do with anything technical, I handle them). I am a bit fed up now, since the CEO expects me to do some absurd shit (and sometimes micro manages me, like WTF I am the only one who works there with 100% commitment) and expects me to deliver them by yesterday.

So anyway long story short, our CEO finally had the brains to understand that we should start having our own product (which i had been subtly suggesting him to do for a while now!).

Now he came up with a fairly workable concept that would have good market reach (i atleast give him credits for that) and he wanted me to suggest the best way to move forward (from a both business and technical point of view). The concept is to have an auction-based platform for users to buy everyday products.

I suggested we build a web app as opposed to a mobile one (which is obvious, since i didnt want to develop a seperate website and a mobile app, and anyway just because we can doesnt mean we have to make a mobile app for everything), and recommended the Node/react based JS tech stack to build it.

At first he wanted me to single handedly build the whole platform within a month, I almost flipped (but me being me) then somehow calmed down and finally was able to explain him how complicated it was to single-handedly build a platform of such complexity (especially given my limited experience; did I mention that this is my first job and I am still in college, yeah!!) and convinced him to get an experienced back-end dev and another dev to help me with it.

Now comes the problem, I was to prepare a scope document outlining all the business and technical requirements of the project along with a tentative cost, which was fairly straightforward. I am currently stuck at deciding the server requirements and the system architecture for the proposed solution (I am thinking of either going with AWS - which looks a bit complicated to setup - or go with either Digital Ocean or Heroku):

I have assumed that at peak times we would have around 500-1000 users concurrently

And a daily userbase of 1000 users (atleast for the first few months of the platform running)

What would be the best way forward guys?

I did some extensive (i mean i read through some medium blogs! and aws documentation) research and put together the following specs (if we are going through AWS):

One AWS t3.medium ec2 instance for the node server (two if we want High Availability by coupling with the AWS load balancer and Elastic Beanstalk)

The db.t3.small postgres database

The S3 Storage bucket (100gb) for the React Front end hosting

AWS SNS for email/sms OTP and notification

And AWS CloudMonitor for logging amd monitoring.

Am I speculating the requirements properly, where have I missed??

Can u guys suggest what is the best specification for such a requirement (how do you guys decide what plan to go with)?

Any suggestions, corrections, advices are welcome

Fantasizing about stabbing SharePoint in the throat, I'm being forced to contact Microsoft tech support, so I need to obtain our software assurance account info.
Our company's rep sends me our SA account numbers (assuming that was all I needed) and the link to create an incident.

Step through Microsoft support ticket 'wizard' which ends with requiring a login with a Microsoft account.

Me: "What login account should I be using?"
Rep: "You shouldn't need one. Just use the SA account number and access ID I sent you."
Me: "There is no entry for those values. I step through a support 'wizard' and the final page redirects me to the Microsoft login page."
Rep: "Use your work email address."
Me: "I can, but I shouldn't have to use my personal outlook email address. Can I just send you the issue and you submit the ticket? After the ticket is created, all the correspondence will be through email anyway."
<30 min. later>
Rep: "I just linked your work email address to your company's account. You should be able to login now."
Me: "Same error. I think you're messing with me."
<30 min. later>
Rep: "Select the option to create an account with your own email."
Me: "Now I know you're messing with me. Already tried that and received the error 'You cant sign up here with a work or school email address'."
Rep: "Weird...I guess Microsoft changed their policy."
Me: "So now what?"
<1 hour later>
Rep: "You might have to send me your SharePoint issue and I'll get a ticket created. After the ticket is created, I'll change the contact email address to you."

WHY DIDN'T YOU DO THAT TWO HOURS AGO!

Whew! Thanks devRant...that's better. I put the knife down and now only want to punch SharePoint in the face.

Every single morning I despair. I can’t stand this job.
Why pay very highly and get very skilled people to have them working 4 to a support ticket. Doing the most mundane support tickets you have ever seen in your life (mainly updating client contact details)?
And why have such a rigorous recruitment process to get people’s in in the first place?

The company is pissing money away by working like this and all the new starters like me think it’s complete shit.
But the bosses and anyone who’s been here a while think it’s great. Company still is making loads of money so they don’t even care about it.

I’ve never met senior developers who have never worked on a greenfield project in their entire careers until I came here.

I can’t believe how I got suckered into this (was head hunted).

Does anyone have a feel for the UK contracting market right now?

I’m considering the jump but I think I’d have to be looking for remote only contracts because where I live has few opportunities ‘on-site’. Preferably c# / angular.

Is there much competition for roles or is there a shortage of skills in the contractors?

The thought of going into another permanent role that could be as bad as this genuinely keeps me awake at night.
I’m not sure I can go somewhere and then have it in the hands of managers to decide what projects I’m going to do and what tech it will be on.

At any big company there’s going to be tech debt as well as new work. So becoming perm now feels like it’s 50-50 whether or not a new job will just mean being put into legacy stuff for a couple of years or doing something that is actually good.

I’ve been talking various people about roles in government departments (multiple different departments are hiring) and because priorities change none the gov recruiters can guarantee what the work is that they’re recruiting for actually is.
Just that the the big recruitment push is to bring work previously done by consultancies back in house. Presumably because consultancies have been fleecing them.

What tools do you have access to at work?

I don't work a tech company, far from it. I love it but both the hardware and software at my disposal are so shitty I'm starting to lose it.

Running Windows locally, I'm not allowed any Linux distro because "security." Indeed, I don't even have admin rights on my machine. It was rejected. The excuse being that I am sudoer on a server, which (and can only be) physically located in our headquarters.

Today I found out this server's CPU from the dark ages does not support tensorflow, so here I will be building that shit from source tomorrow (no GPU of course).

And thanks for 4G of RAM on what you refer to as a "power" machine.

I feel sad about being in a standstill position in my life right now. everything feels like stopped, and i am not growing.

My only source of income is my job, which does pays well, but not much. I have been in this job for 6 months (3rd job in 3 years) and although it is satisfying in terms of the work i do, everything else is just bleh. quantity of work is a lot, there is chaos everywhere, bosses are incompetent and demanding and worst of all , its hybrid, so am wasting 2-3 days every week.

apart from work, i struggle to make myself useful. outside work hours, i want to earn more money, health, popularity and power.

- for health, i goto gym , which hopefully is the onlh thing going correct in my life. although am not getting any major transformation, the feeling of pain among my muscles feels good and people seems to know me somewhat in there.

- for money, popularity and power , am again at a still.
--- power comes from popularity and money.
--- money comes from ability to influence(and optionally with knowledge) .
--- popularity also comes with knowledge and/or ability to influence.
--- knowledge can be bought/learned.

- above all are my guesses. i haven't yet cracked the exact dependency graph in here. but the simplest thing to get is knowledge and i have been trying to get a hold of it, but in vain

- i have tried a lot of stuff in last 3 years :

--- get better in android ( which i did by working professionally) ,
--- learn web frontend (html/css/js/react, etc ., for which i took courses and i know them now somewhat ) ,
--- learn web backend ( spring, node, flask, aws, etc .,for which i took courses/videos)
--- learn no code stuff (markdown generators, wordpress etc , for which i tried as hobby)
--- learn ios/hybrid stuff(flutter, react native etc, for ehich i watched videos, did courses etc)

- the problem is, am just good at one thing (android) and have a limited knowledge (5-30%) of all the others. companies won't pay me more to be a mediocre full stack dev than what they are paying me now to be a decent junior android dev

- the areas where i lack as of now is DS,Algo, Competitive programming and System designing. these are skills expected for someone trying to crack a good fortune 5xx company

- i am not so sure if i want to do these since there isn't a guarantee whether i will be happy to be in google or amazon. i could guess the amount they would pay me for being a mediocre full stack dev.

- i am not even sure if its good for me to change jobs every few months. i contribute heavily wherever i go, nd i leave at the moment am about to receive a probable reward(probable promotion/increment) for a more concrete reward ( the definite increment from a job switch)

- my existing knowledge is being wasted like the various uselss courses i did in college as i am unable to find a usecase for them. i am tired of making useless jira clones , caclulators and portfolio pages for myself which no one will be using or appreciating.

- keeping the whole tech life aside, my family runs the blood of businessmen and i am not able to progress in that as well. my father was an average grocery shop owner whose shop is now on rent and who is now doing a sales job too. however, their family shop with grandfather and brothers was once a very popular and money minting business 40 years ago.

- i sometimes feel i could do good in business area, but i am a complete blank slate in that department with no one to support (my father is old now)

- alongside non career problems ( midlife crisis, money shortage, no friends ), life feels pretty stagnant right now :/

I’m having this issue for the online marketplace I’m working on the side. It’s blockchain tech where you can purchase normal goods and services(no, not like Amazon or Fiverr, eww, this one’s more inclined with promoting organic growth for small businesses and freelancers).

I’m stuck with what solution is in the best interest of the user and the business for the long-term.

The dilemma about anonymity, online freedom and privacy is yes, it protects users from predators and attackers, but then, it’s harder for authorities to hunt down people who uses platforms for malicious intent, and also, digital footprint is helpful during litigation as evidence.

You don’t know who to trust.

-There is nothing to differentiate normal users with spammers, scammers, etc.
-There is no accountability for if they break the rules. They can easily delete and create a new account.

Platforms, communities big or small are plagued with these.
There are a lot of people out there who would rather project their insecurities on other people than to seek therapy.

Also, how platforms uses psychology tricks to make platforms addicting, it’s safe to assume that it’s bound to get toxic. Fixation on these platforms, leads to other needs being neglected or people forget to stay present.

Another thing, automated moderation is not that effective as there are still biases in data and human verification is still required. But then, human moderators get exposed to extreme violence, gore, etc that leads to poor mental health. (see Facebook got sued by moderators)

Also, I’ve had a recent experience where some unstable dev was stalking and harassing me. During that turmoil, I’ve found the many loopholes in every platform out there and how crappy their support is. Like they’ll just say, “make your account more secure”, bitch it’s your platform not providing enough security, your blocking feature means nothing coz anyone can still create accounts and message anyone.
It happened like February-August (it ended coz I quit going online and made private all my accounts). UGH I MISS ALL MY FRIENDS THO. FUCK THAT DUDE. He deserves to be in jail TBH

Lol if this product booms, now u know the back story lololol

Does anyone like being the "tech support" at work. Like helping people when they cant send a basic email?

Being the senior IT person in an MSP company is basically being tech support for tech support.

The added frustration is that you expect the people you're supporting to have some idea what to do and seem to be perpetually disappointed...

I knew programming was for me, MUCH later in life.

I loved playing with computers growing up but it wasn't until college that I tried programming ... and failed...

At the college I was at the first class you took was a class about C. It was taught by someone who 'just gets it', read from a old dusty book about C, that assumes you already know C... programming concepts and a ton more. It was horrible. He read from the book, then gave you your assignment and off you went.

This was before the age when the internet had a lot of good data available on programming. And it didn't help that I was a terrible student. I wasn't mature enough, I had no attention span.

So I decide programming is not for me and i drop out of school and through some lucky events I went on to make a good career in the tech world in networking. Good income and working with good people and all that.

Then after age 40... I'm at a company who is acquired (approved by the Trump administration ... who said there would be lots of great jobs) and they laid most people off.

I wasn't too sad about the layoffs that we knew were comming, it was a good career but I was tiring on the network / tech support world. If you think tech debt is bad, try working in networking land where every protocols shortcomings are 40+ years in the making and they can't be fixed ... without another layer of 20 year old bad ideas... and there's just no way out.

It was also an area where at most companies even where those staff are valued, eventually they decide you're just 'maintenance'.

I had worked really closely with the developers at this company, and I found they got along with me, and I got along with them to the point that they asked some issues be assigned to me. I could spot patterns in bugs and provide engineering data they wanted (accurate / logical troubleshooting, clear documentation, no guessing, tell them "i don't know" when I really don't ... surprising how few people do that).

We had such a good relationship that the directors in my department couldn't get a hold of engineering resources when they wanted ... but engineering would always answer my "Bro, you're going to want to be ready for this one, here's the details..." calls.

I hadn't seen their code ever (it was closely guarded) ... but I felt like I 'knew' it.

But no matter how valuable I was to the engineering teams I was in support... not engineering and thus I was expendable / our department was seen / treated as a cost center.

So as layoff time drew near I knew I liked working with the engineering team and I wondered what to do and I thought maybe I'd take a shot at programming while I had time at work. I read a bunch on the internet and played with some JavaScript as it was super accessible and ... found a whole community that was a hell of a lot more helpful than in my college years and all sorts of info on the internet.

So I do a bunch of stuff online and I'm enjoying it, but I also want a classroom experience to get questions answered and etc.

Unfortunately, as far as in person options are it felt like me it was:

- Go back to college for years ---- un no I've got fam and kids.

- Bootcamps, who have pretty mixed (i'm being nice) reputations.

So layoff time comes, I was really fortunate to get a good severance so I've got time ... but not go back to college time.

So I sign up for the canned bootcamp at my local university.

I could go on for ages about how everyone who hates boot camps is wrong ... and right about them. But I'll skip that for now and say that ... I actually had a great time.

I (and the handful of capable folks in the class) found that while we weren't great students in the past ... we were suddenly super excited about going to class every day and having someone drop knowledge on us each day was ultra motivating.

After that I picked up my first job and it has been fun since then. I like fixing stuff, I like making it 'better' and easier to use (for me, coworkers, and the customer) and it's fun learning / trying new things all the time.

I've been working for over a year now in this remote job as a sysadmin for a local client. I personally find this job quite intimidating at first with all of the infrastructure and all of its many microservices running in high availability set up. I enjoyed learning everything about them and why it's been set up this way, which gives me ideas if I were to build my own app (not competing with my current employer, of course).

But now I don't feel comfortable managing this beast in its many environments.

From time to time, I would hear from my old colleagues at my old sucky company for help in their work and that they know I'm an expert in. I help and it makes me feel good.

Now I'm at a career dilemma. I don't want to lose my current job because I feel "uncomfortable" with managing and administrating the tech holding the whole infrastructure. And I don't wanna go back to my old job with the sucky pay and the feel of being unchallenged. And if I try to find another job, I might be as lucky as I do now, especially good difficult it is for me to find a remote job to begin with.

Objectively, I just need to clear off my debts (at this rate, in 4 years), and have a side income to support my family. But I don't think I can follow through on that plan. Should I look for a new job or do better with the current job that I have now?