I was wondering if anybody working for a larger Company in 3rd-Level faces the same personal problems as me?

We got alot of our own developed software and process. Regulary some Keyuser fucks something up by importing something wrong, which skews the master data. Its intended to be managed by the Keyuser.

Fast Forward, my Keyusers are so dumb, that they fuck up the master data import wrongfully. The process behind that then have wrong Data to operate (a numeric value neeeds to be set).

The Enduser then opens a Ticket for problem XYZ. Then the Keyuser forwards us the issue.

We already had that same issue X amount of times and its always the same reply. I made a FAQ, Knowledgebase entry, etc.

Nothing works, 2 weeks pass and a similiar tickets comes in...

Memory Capacity of the User exceeded after 1 Day. FML

Anybody facing the same shit?