I finally did it. I finally got rid of that client in a positive, respectful manner.

So basically, my dad has a freelance colleague. For a side project that person asked me to make him a website. My dad mentioned to said person that my sister's boyfriend does web design (he's trained to use autocad for designing the structure of furniture, nothing fancy just straight lines and upside down doors that fail after a while..

So my brother in law charged the guy 400 money for the design. I charged the guy 200 for the programming because my dad forced me to drop down my price to fit the budget because business relationship and he obviously couldn't let my sister's boyfriend not make more money than he deserves.

In the end after waiting on the design for weeks (I literally saw him do it in photoshop all in 2 layers on his laptop in half an hour) I had to rush the project because the due date was coming up. I already had most of it done but I had to redo a good part of the front-end to fit the design structure. I also had to re-do the design in photoshop to get the images and colors I needed, then cut it up into html. So realistically, my sister's boyfriend barely did anything.

Now the deal was that I'd develop the website and perform any updates/upgrades to it. I'd also host it on my webserver for a monthly fee. My sister's boyfriend was to handle any and all content related support.

At first it was all good, I only ever spoke with the guy when he needed a feature added and he paid me well for it. Overall the hit I took in initial development was paying off. As time went by, my sister's boyfriend started ignoring the guy's calls and the guy started calling me instead.

Now, he had this deal with my brother in law where he could charge his time at 35 money an hour. That's about 4 times minimum wage for not doing much.
Then I started to basically take over all support, but I was only allowed to charge 30 an hour. Pretty reasonable still and I wasn't too busy so it was all good.

As time went by I ended up getting asked to do more and more minimal changes. At some point I had done so many minimal changes I had to charge the guy about 2 hours extra that month and he went completely mental saying I can't just work for hours without telling him beforehand. We decided I had to discuss a price before any change. I charged my time on the phone with him twice after that and both times he bitched about me being expensive and once he even said he wanted to leave.

Now comes the fun part. A week ago he had an issue that was 100% support related. He tried calling my sister's boyfriend but the guy obviously didn't pick up. He called my dad about it, and my dad ended up calling my my sister's boyfriend. Now this guy is so slimy, he purposely didn't hang up the phone knowing my dad would use his cell and assume the other party would hang up because calls cost money. The guy heard my dad call my sister's boyfriend and heard him pick up immediately. He went completely mental saying how he wants both of us to always reply and call him back immediately.

This guy was always my lowest priority. He didn't really make me money and his calls and requests were annoying and unnecessary. Add to that that I specifically didn't want to handle support and was forced into it anyway, while all 'design' things (up to figuring out where and how to display a visitor counter) absolutely had to go to my sister's boyfriend..
But regardless of that, I generally replied to his emails within 10-20 minutes and rarely more than 25 hours.

My dad agreed (for us) that we now both had to reply to him within 24 hours. I was now stuck checking my voicemail every couple hours because my sister's boyfriend sucks at life.

During his rant he threatened to leave me, again. That was the point where I said fuck it.

For the past week I've been ignoring his calls. When he emails me I don't take more than 5 minutes replying. This morning I found an e-mail with 4 requests;

He wanted me to make a content-related change;
He wanted me to give him access to the site's Google analytics;
He wanted me to add a feature and write a guide on how to use it;
And fucking finally, he wanted a 'token to transfer his website'.

I promptly emailed him back saying I added his email a week ago and that he'd gotten an email from Google about it then, that I'd changed the content he wanted me to, a price for the last dev task and a token for his domain name, adding that its valid for 35 days and that his new host can contact me to receive a backup file of his website.

Sadly, I do have this on 10-minute dev job to do, but then I'm invoicing him all jobs I haven't invoiced yet and he can find another host willing to deal with his insanity.

The best part is I lose a webhosting client but I'm sure he'll still ask my sister's bitched parasitic boyfriend whenever he needs a photo resized and he'll still pay him 35 money for 2 minutes of work.

Fuck customers.

Admin work, because its all manual:

- Each new project has to fill out an Excel tab in a workbook, with a list of all the major tasks and who is responsible. This then needs to be used to create a Gantt chart, manually, in the same tab, showing in what month a task starts and ends.

- Every month we have to manually enter status updates into a powerpoint slide on a shared deck. Which has a collision at least once per month.

- Once a quarter we need to do something similar as the powerpoint slides, but into a word doc instead.

- Once a week we need to track our time on projects in a tool that can't be integrated with (no API or anything). Meaning we can't link up a ticket tracking system to it, so again, all manual.

- Once every 6 months a new round of research funding opens up and we write proposals. The status for which are tracked in another Excel spreadsheet, manually, once a week until the deadline.

- The instructions for what to do with the proposals are so vague and badly documented that there is an unwritten rule, that for the first time you will have to ask a bunch of questions to the project manager. This is accepted by everyone and its just the done thing.

- Everything is stored in a dropbox style system, which has become so cluttered I can only find resources by saving the links sent out previously.

- Some of these updates / reports also get a 1 hour meeting for everyone to stand up and read out what they've entered.

- From time to time random things will need to be reported on to the higher ups (how many publications, research papers, patents, times and dates etc.). Again rather than a tool, a new Excel spreadsheet is whipped up and emailed to everyone on the team. Whoever sent it out, then has to merge the 20+ copies into 1 doc.

- Some of the staff (mostly the devs), use a ticket tracking system to keep track of everything. Management refuse to use it to track the things they need. Instead we have to copy paste from it into the word docs, powerpoint, excel etc.

- By far the most annoying. Management force all the above as they need the info for finance, accounting, legal etc etc. So we have to do it, but whenever there is a question from legal, management send the question to us. So despite having documented every facet of everything imaginable, it all gets ignored in favour of endless emails.

I once tried to to put an end to all of this madness by proposing the use of a ticket tracking system, and then building reporting tools on top of it.

... I was told that it "wasn't appropriate". Still don't know what that means.

Trying to get an open source sponsorship be like

I am beginning to hate the relationship between email and my clients. I never thought it would come to the point where email is the worst communication platform I've ever used because some of my clients simply don't know how to use it properly.

I have one client who never uses the subject header in his emails. This makes conversational threads very difficult to follow, and I can't just scan the inbox I have for him. I have to actually do searches on my emails just to find recent conversations.

For some reason nobody knows how to start a new email thread. I have multiple clients that will just take the last email that I sent them, regardless of what it's about, and start a new conversation completely unrelated to the other email by hitting"reply". I end up with email threads that are 60 to 100 emails long and contain many different subjects, which again makes it hard to find anything. Never mind that they've usually put two or three important attachments, or username password combinations, or other valuable information in there amongst all the noise.

Worst of all, I have a few clients and co-workers who insist on starting a new email thread whenever anything about a particular issue comes up. This means that just today I have five separate email threads about the same goddamn issue from the same damn person. Am I supposed to respond to each thread with the same damned information? One of these people is supposed to be both a media consultant and an SEO expert and really should know better. Also, if you do actually send me an email with a subject like "the robot.txt error", please don't give me one sentence about that and five paragraphs about what color you'd like the background to be. That's ridiculous. How the hell am I supposed to find that later? Especially since we already discussed this in the other email that sitting in my inbox.

I swear I am setting up a bug tracking system simply so that my clients can log in and leave me bug reports, and feature requests, and will stop filling up my poor email boxes with what amounts to piles and piles threads that I have to sort through.

For a person who suffers with a form of ADD this is extremely frustrating. Why is it so difficult for my colleagues and clients to write good emails with good subject lines, and reply to the right damn emails?

Am I just being too anal, or does this bother others as well?