You know what?

Young cocky React devs can suck my old fuckin LAMP and Objective-C balls.

Got a new freelance job and got brought in to triage a React Native iOS/Android app. Lead dev's first comment to me is: "Bro, have you ever used React Native".

To which I had to reply to save my honor publicly, "No, but I have like 8 years with Objective-C and 3 years with Swift, and 3 years with Node, so I maybe I'll still be able help. Sometimes it just helps to have a fresh set of eyes."

"Well, nobody but me can work on this code."

And that, as it turned out was almost true.

After going back and forth with our PM and this dev I finally get his code base.

"Just run "npm install" he says".

Like no fuckin shit junior... lets see if that will actually work.

Node 14... nope whole project dies.

Node 12 LTS... nope whole project dies.

Install all of react native globally because fuck it, try again... still dies.

Node 10 LTS... project installs but still won't run or build complaining about some conflict with React Native libraries and Cocoa pods.

Go back to my PM... "Um, this project won't work on any version of Node newer than about 5 years old... and even if it did it still won't build, and even if it would build it still runs like shit. And even if we fix all of that Apple might still tell us to fuck off because it's React Native.

Spend like a week in npm and node hell just trying to fucking hand install enough dependencies to unfuck this turds project.

All the while the original dev is still trying TO FIX HIS OWN FUCKING CODE while also being a cocky ass the entire time. Now, I can appreciate a cocky dev... I was horrendously cocky in my younger days and have only gotten marginally better with age. But if you're gonna be cocky, you also have to be good at it. And this guy was not.

Lo, we're not done. OG Dev comes down with "Corona Virus"... I put this in quotes because the dude ends up drawing out his "virus" for over 4 months before finally putting us in touch with "another dev team he sometimes uses".

Next, me and my PM get on a MS Teams call with this Indian house. No problems there, I've worked with the Indians before... but... these are guys are not good. They're talking about how they've already built the iOS build... but then I ask them what they did to sort out the ReactNative/Cocoa Pods conflict and they have no idea what I'm talking about.

Why?

Well, one of these suckers sends a link to some repo and I find out why. When he sends the link it exposes his email...

This Indian dude's emails was our-devs-name@gmail.com...

We'd been played.

Company sued the shit out of the OG dev and the Indian company he was selling off his work to.

I rewrote the app in Swift.

So, lets review... the React dev fucked up his own project so bad even he couldn't fix it... had to get a team of Indians to help who also couldn't fix it... was still a dickhead to me when I couldn't fix it... and in the end it was all so broken we had to just do a rewrite.

None of you get npm. None of you get React. None of you get that doing the web the way Mark Zucherberg does it just makes you a choad locked into that ecosystem. None of you can fix your own damn projects when one of the 6,000 dependency developers pushes breaking changes. None of you ever even bother with "npm audit fix" because if security was a concern you'd be using a server side language for fucking server side programming like a grown up.

So, next time a senior dev with 20 years exp. gets brought in to help triage a project that you yourself fucked up... Remember that the new thing you know and think makes you cool? It's not new and it's not cool. It's just JavaScript on the server so you script kiddies never have to learn anything but JavaScript... which makes you inarguably worse programmers.

And, MF, I was literally writing javascript while you were sucking your mommas titties so just chill... this shit ain't new and I've got a dozen of my own Node daemons running right now... difference is?

Mine are still working.

A wild Darwin Award nominee appears.

Background: Admins report that a legacy nightly update process isn't working. Ticket actually states problem is obviously in "the codes."

Scene: Meeting with about 20 people to triage the issue (blamestorming)

"Senior" Admin: "update process not working, the file is not present"
Moi: "which file?"
SAdmin: "file that is in ticket, EPN-1003"
Moi: "..." *grumbles, plans murder, opens ticket*
...
Moi: "The config dotfile is missing?"
SAdmin: "Yes, file no there. Can you fix?"
Moi: "Engineers don't have access to the production system. Please share your screen"
SAdmin: "ok"
*time passes, screen appears*
Moi: "ls the configuration dir"
SAdmin: *fails in bash* > ls

*computer prints*
> ls
_.legacyjobrc

Moi: *sees issues, blood pressure rises* "Please run list all long"
SAdmin: *fails in bash, again* > ls ?
Moi: *shakes* "ls -la"
SAdmin: *shonorable mention* > ls -la

*computer prints*
> ls -la
total 1300
drwxrwxrwx- 18 SAdmin {Today} -- _.legacyjobrc

Moi: "Why did you rename the config file?"
SAdmin: "Nothing changed"
Moi: "... are you sure?"
SAdmin: "No, changed nothing."
Moi: "Is the job running as your account for some reason?"
SAdmin: "No, job is root"
Moi: *shares screenshot of previous ls* This suggests your account was likely used to rename the dotfile, did you share your account with anyone?
SAdmin: "No, I rename file because could not see"
Moi: *heavy seething* so, just to make sure I understand, you renamed a dotfile because you couldn't see it in the terminal with ls?
SAdmin: "No, I rename file because it was not visible, now is visible"
Moi: "and then you filed a ticket because the application stopped working after you renamed the configuration file? You didn't think there might be a correlation between those two things?"
SAdmin: "yes, it no work"
Interjecting Director: "How did no one catch this? Why were there no checks, and why is there no user interface to configure this application? When I was writing applications I cared about quality"
Moi: *heavy seething*
IDjit: "Well? Anyone? How are we going to fix this"
Moi: "The administrative team will need to rename the file back to its original name"
IDjit: "can't the engineering team do this?!"
Moi: "We could, but it's corporate policy that we have no access to those environments"
IDjit: "Ok, what caused this issue in the first place? How did it get this way?!"

TFW you think you've hit the bottom of idiocy barrel, and the director says, "hold my mango lassi."

It's maddening how few people working with the internet don't know anything about the protocols that make it work. Web work, especially, I spend far too much time explaining how status codes, methods, content-types etc work, how they're used and basic fundamental shit about how to do the job of someone building internet applications and consumable services.

The following has played out at more than one company:

App: "Hey api, I need some data"
API: "200 (plain text response message, content-type application/json, 'internal server error')"
App: *blows the fuck up

*msg service team*

Me: "Getting a 200 with a plaintext response containing an internal server exception"
Team: "Yeah, what's the problem?"
Me: "...200 means success, the message suggests 500. Either way, it should be one of the error codes. We use the status code to determine how the application processes the request. What do the logs say?"
Team: "Log says that the user wasn't signed in. Can you not read the response message and make a decision?"
Me: "That status for that is 401. And no, that would require us to know every message you have verbatim, in this case, it doesn't even deserialize and causes an exception because it's not actually json."
Team: "Why 401?"
Me: "It's the code for unauthorized. It tells us to redirect the user to the sign in experience"
Team: "We can't authorize until the user signs in"
Me: *angermatopoeia* "Just, trust me. If a user isn't logged in, return 401, if they don't have permissions you send 403"
Team: *googles SO* "Internet says we can use 500"
Me: "That's server error, it says something blew up with an unhandled exception on your end. You've already established it was an auth issue in the logs."
Team: "But there's an error, why doesn't that work?"
Me: "It's generic. It's like me messaging you and saying, "your service is broken". It doesn't give us any insight into what went wrong or *how* we should attempt to troubleshoot the error or where it occurred. You already know what's wrong, so just tell me with the status code."
Team: "But it's ok, right, 500? It's an error?"
Me: "It puts all the troubleshooting responsibility on your consumer to investigate the error at every level. A precise error code could potentially prevent us from bothering you at all."
Team: "How so?"
Me: "Send 401, we know that it's a login issue, 403, something is wrong with the request, 404 we're hitting an endpoint that doesn't exist, 503 we know that the service can't be reached for some reason, 504 means the service exists, but timed out at the gateway or service. In the worst case we're able to triage who needs to be involved to solve the issue, make sense?"
Team: "Oh, sounds cool, so how do we do that?"
Me: "That's down to your technology, your team will need to implement it. Most frameworks handle it out of the box for many cases."
Team: "Ah, ok. We'll send a 500, that sound easiest"
Me: *..l.. -__- ..l..* "Ok, let's get into the other 5 problems with this situation..."

Moral of the story: If this is you: learn the protocol you're utilizing, provide metadata, and stop treating your customers like shit.

My first bug report to chrome was resolved today.

Slowest triage ever and they doubted me every step of the way.

Worst: Spending a week in npm, node, react hell trying to triage a ReactNative iOS/Android app that even the OG dev couldn't fix and FAILING.

This is the only code in like 20 fuckin years that beat me.

Best: Watching the fall of western democracy with a giant shit eating "I told you so" grin.

New day. New legacy project that needs triage.

The project has existed since before 2000 so it all "works" and has no known business logic bugs. It does however have performance issues which sure I can have a look. It can actually be quite fun and rewarding to optimize performance.

This is a titanic dotnet framework leviathan consisting of over 12,000 cs files using razorpages, entity framework, and... nhibernate? I have my gripes with both EF and NH but they are both fine if used correctly, like any other tool. I've never seen them used together however.

As It Turns Out™, NH was implemented first and at a time when NH did not support async operations. It made sense if you look it up and it's meant to delegate commands via a separate layer, but different story.

Then for... reasons... EF came in and gradually took over.

Because of the way this is all set up, everything will faceplant if you try doing anything async, even if it has nothing to do with calling the db. Any attempt in making this work leads you down a slippery slope of having to rewrite the entire thing, which is out of the question in terms of their budget and expectations.

Sometimes it's a detriment when it works in spite of its issues.

> Work with Spring Boot
> Find a bug in an official Spring Boot Plugin
> Open a GitHub issue offering to fix it yourself
> Wait a month
> "status: waiting for triage"

I love Pivotal Labs professionalism

Another rant got me thinking about this.

There must be plenty of us on here who have worked as part of or with a customer support department at some point in our careers.

What is the stupidest idea you've ever heard with regards to support?

To start things off my last place had problems with support, over worked, under staffed and expected to support 12+ versions of the same software, some clients were running installations over 15 years old without ever having applied an upgrade.

The management decided that they would get rid of the conventional triage system for tickets, you know the sort priority 1 would be system down etc.

Instead we had to log tickets at whatever priority the client said it was. Customer report written by the client has a spelling mistake? Yep that's a P1.

Client wants to change the colour of their menu? Yep P1

As you can imagine that went down like a shit sandwich

Performing triage=propping up shitty production code.

The importance of clear and specific communication:
"We're seeing unusual amount of failure X on products A and B"
Me: "Can you send me 50 samples for triage?"

My expectation: 50 in total, mixture of A and B
Reality: 50x A and 50x B

QA people hurt my head. "I found this issue" cool write it up. Proceeds to not write it up. "Hey this isn't working" yeah your on the wrong PR. For the 80th time. "Hey I just found out 4 days after deploying this key feature is no longer working" did . . . did you test it? I'm irritated. Probably because all of my tickets got sent to triage because I pushed them to the wrong PR. My life hurts. The burn out is real.

Yes, it was a single problem. And in the component, I've pointed at (and stuck to the whole triage time) 2 days ago.

2 days wasted.
Damn it!

At least I can finally have some closure for the weekend. It would be a shitty weekend if this bug wouldn't have been caught by today's EOD.

Damn it!

// Just needed to vent.