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Lamer rant
For a really long time I said to myself that this is too basic to rant about but lately it became so frequent and extreme that here is my rant about completely clueless users that ask me IT related questions.
Disclaimer: Said users are people that I generally can't avoid. Distant family members, neighbors and etc.
Case 0:
U: I don't know what's happening!! The computer doesn't work!!
M: What do you mean?
U: There's no Facebook! And everything is stuck and no messenger!!!
M: The WiFi on your laptop was off. I turned it on. Still, this doesn't mean that the pc wasn't working.
U: I don't understand this shit!!!
Case 1:
U: I hate this computer!!! It never works!!! Help meeee!!!
M: What now?
U: Where did the internet disappear?!
M: (assuming it's wifi or browser related)
Actually user moved the Chrome window to bottom-right corner and lost it.
Every time I try to show the user how I resolve the issue the user yells that there are too many steps, that they are complicated and that I'm a bad teacher and doing it too fast.
Case 2:
U: My computer is so slow! It barely can load google translate! And I can't listen to music on youtube!! Shitty laptop! It's you! Your computers in the apartment drain everything!!!
M: You have no idea what you are talking about.
U: My husband told me that your computers are heavy and drain everything!
M: What exactly did he tell you that my devices drain?
U: I don't know! All the energy! I believe him! He knows!
M: My computers drain less electricity than your vacuum and I have a separate internet connection. Not only we share nothing but also I drain nothing.
U: Since you appeared all the computers are slow!!!!
Fkk...
Case 3:
U: I don't understand, where is my whatsapp?
M: You can't locate the app on your phone?
U: Yes! F*ck, help me! I'm so angry and I really need this NOW!!!
M: Shut up. I'm already here and helping.
(I open users phone and whatsapp is the active app...)
U: I can' t find my whatsapp with Clara!
F*ck you! F*ck you! Ghckjfshij!!!
Case 4:
(crazy hitting on my door)
U: I don't have THE internet!!!
It's you again! You took all of THE internet!!!
M: No, it doesn't work like that. Your provider is bad, your package is cheap and your cables are of low quality.
U: I need THE internet immediately!!! Stop playing with your typing and fix the facebook or I'll cut the power cables to the house!!
I can go on, just don't think that recalling all those events is healthy for me.20 -
YouTube. Hate and love for it just like I would for an abusive partner.
Ads!
Wanna build a website with Wix? Fuck no!
Wanna manage WordPress over SSH? Fuck no!
.. well I kind of do but a turd remains a turd regardless of how it's maintained. WordPress can go die from a torture as long as the time everyone has wasted on it loading already. So no, I don't give a flying fuck about WordPress' new interface.
Wanna buy a new Samsung phone despite just having bought a OnePlus already? YOUTUBE, HOW ABOUT YOU GO FUCK YOURSELF AND YOUR SHITTY ALGO?!!
Quality videos though, so many engineering videos and all for free. How amazing is that? I quite like them.
But if I try to like a video and particularly the fucking comments on it, don't you fucking dare putting your fat fingers 1 pixel next to the like button, because then obviously you want to reply to the comment and have a pop-up with the whole comment and all its replies, and an automatically popped up text input field, just so you have to tap back 2 times just to try liking the bloody comment again. Rinse and repeat that 2 times at best, 5 times at worst. What's not to like, right?!
God fucking dammit. At least now I know why those random mentions without any meaningful other text are there in most comment sections. Usability over 9000!!!11 -
How difficult is it to do things and do them properly? Clearly in 2019, very difficult. And why on Earth would you do things properly, when there's get rich quick schemes, shortcuts to be found and taken, and that filthy filthy legal tender. If the shitty implementation makes a profit, why do it properly? Makes no sense.
Except it fucking does. And you know why? Because of the guy that comes after you, that works with your fucking bullshit implementation and probably curses you to the moon and beyond in the process. Just like you probably did with the guy that came before you, with that bullshit you got tasked to work with. Don't be that guy. And don't be that guy to the next guy.
Still with me? Good. Here's the thing. You can do [insert job here] quick and dirty. But you're guaranteed to be checking back on it and fixing the crap later on. Or worse yet, someone else will be cursing you to the moon and beyond while they are fixing / working around your crap. So why not do it right in the first place? Is this why we can't have nice things?5 -
Not as much of a rant as a share of my exasperation you might breathe a bit more heavily out your nose at.
My work has dealt out new laptops to devs. Such shiny, very wow. They're also famously easy to use.
.
.
.
My arse.
.
.
.
I got the laptop, transferred the necessary files and settings over, then got to work. Delivered ticket i, delivered ticket j, delivered the tests (tests first *cough*) then delivered Mr Bullet to Mr Foot.
Day 4 of using the temporary passwords support gave me I thought it was time to get with department policy and change my myriad passwords to a single one. Maybe it's not as secure but oh hell, would having a single sign-on have saved me from this.
I went for my new machine's password first because why not? It's the one I'll use the most, and I definitely won't forget it. I didn't. (I didn't.) I plopped in my memorable password, including special characters, caps, and numbers, again (carefully typed) in the second password field, then nearly confirmed. Curiosity, you bastard.
There's a key icon by the password field and I still had milk teeth left to chew any and all new features with.
Naturally I click on it. I'm greeted by a window showing me a password generating tool. So many features, options for choosing length, character types, and tons of others but thinking back on it, I only remember those two. I had a cheeky peek at the different passwords generated by it, including playing with the length slider. My curiosity sated, I closed that window and confirmed that my password was in.
You probably know where this is going. I say probably to give room for those of you like me who certifiably. did. not.
Time to test my new password.
*Smacks the power button to log off*
Time to put it in (ooer)
*Smacks in the password*
I N C O R R E C T L O G I N D E T A I L S.
Whoops, typo probably.
Do it again.
I N C O R R E C T L O G I N D E T A I L S.
No u.
Try again.
I N C O R R E C T L O G I N D E T A I L S.
Try my previous password.
Well, SUCCESS... but actually, no.
Tried the previous previous password.
T O O M A N Y A T T E M P T S
Ahh fuck, I can't believe I've done this, but going to support is for pussies. I'll put this by the rest of the fire, I can work on my old laptop.
Day starts getting late, gotta go swimming soonish. Should probably solve the problem. Cue a whole 40 minutes trying my 15 or so different passwords and their permutations because oh heck I hope it's one of them.
I talk to a colleague because by now the "days since last incident" counter has been reset.
"Hello there Ryan, would you kindly go on a voyage with me that I may retrace my steps and perhaps discover the source of this mystery?"
"A man chooses, a slave obeys. I choose... lmao ye sure m8, but I'm driving"
We went straight for the password generator, then the length slider, because who doesn't love sliding a slidey boi. Soon as we moved it my upside down frown turned back around. Down in the 'new password' and the 'confirm new password' IT WAS FUCKING AUTOCOMPLETING. The slidey boi was changing the number of asterisks in both bars as we moved it. Mystery solved, password generator arrested, shit's still fucked.
Bite the bullet, call support.
"Hi, I need my password resetting. I dun goofed"
*details tech support needs*
*It can be sorted but the tech is ages away*
Gotta be punctual for swimming, got two whole lengths to do and a sauna to sit in.
"I'm off soon, can it happen tomorrow?"
"Yeah no problem someone will be down in the morning."
Next day. Friday. 3 hours later, still no contact. Go to support room myself.
The guy really tries, goes through everything he can, gets informed that he needs a code from Derek. Where's Derek? Ah shet. He's on holiday.
There goes my weekend (looong weekend, bank holiday plus day flexi-time) where I could have shown off to my girlfriend the quality at which this laptop can play all our favourite animé, and probably get remind by her that my personal laptop has an i2350u with integrated graphics.
TODAY. (Part is unrelated, but still, ugh.)
Go to work. Ten minutes away realise I forgot my door pass.
Bollocks.
Go get a temporary pass (of shame).
Go to clock in. My fob was with my REAL pass.
What the wank.
Get to my desk, nobody notices my shame. I'm thirsty. I'll have the bottle from my drawer. But wait, what's this? No key that usually lives with my pass? Can't even unlock it?
No thanks.
Support might be able to cheer me up. Support is now for manly men too.
*Knock knock*
"Me again"
"Yeah give it here, I've got the code"
He fixes it, I reset my pass, sensibly change my other passwords.
Or I would, if the internet would work.
It connects, but no traffic? Ryan from earlier helps, we solve it after a while.
My passwords are now sorted, machine is okay, crisis resolved.
*THE END*
If you skipped the whole thing and were expecting a tl;dr, you just lost the game.
Otherwise, I absolve you of having lost the game.
Exactly at the char limit9 -
A lot of people on here might benefit from seeing a therapist for their own sake, but then again the content quality would suffer massively, so what's the fun in that?
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