Finally completed filing a claim for my laptop today. Been putting it off for months because it requires a call from a SquareTrade "specialist" to help diagnose your problem before a claim is finalized...

Me: "Hey I've received a box from you guys that was far too small for my [gaming] laptop both times I've sent this in and wanted to be sure I get the right size this time"

Specialist: "Oh, we've made some pretty big changes since you last filed a claim, we now base the size of the box we send you on the model of the device"

Me: .... what were they basing the size on before..?