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orimligt3781yEnjoyed this well written rant!
Client: We're gonna hold off until the next billing cycle to cancel the server so we're not taking the risk of you not delivering in time. We'll get double billed, but if you can't guarantee a time, we're just gonna eat the cost and be safe about it. Please move the website over to the new server when it is live in the next 2-3 days.
Me: Apparently I haven't communicated myself clearly enough. Let me break this down so we're both on the same page. I have included [owner of the company and his boss] on this email so he is on the same page as well.
1.) Your only potential "risk" is that of a server-related issue from a provider that is supposed to specialize in "fast Magento hosting", but failed to deliver anything faster than a snail, hence why you called us in to fix the speed issues.
Applying these patches takes less than an hour for me to accomplish. Because you asserted that [owner] insists the website cannot be taken down for such a short time, we're having to do it this way. I'd appreciate it if you'd drop the attitude and stop trying to use us/me as your personal scapegoat.
2.) To reiterate again, your provider is responsible for copying the website over. You will be billed by us for any time spent moving the website files over.
3.) How soon any work is done to apply the patches is solely dependent on how soon the remaining balance is paid.
[Owner], please let me know how you would like to proceed.
Owner email to me without developer included: My apologies for the disrespectful emails. [Developer] is no longer with the company. Please direct all future communications to me. He told us the separate server was insisted by your company. I have no problem taking the website down late night to apply the fix. We've already put the work order in and paid though, so let's proceed as planned. Please send the invoice and we will settle it ASAP. Please keep a log of any and all additional hours and we'll be happy to pay for it.
You handled that masterfully. What a rude client! Well, he's fired now so I hope he has more common sense when he's handing me my cheeseburger and fries at the drive-thru. 👍
"impressive" is a word that comes to mind reading this.
Beautifully done 👌
Joy and happiness! Someone got fired! Hooray!
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