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Today, I read the mother of all instant messaging client statuses. And I am a fan of this person. It goes like...

"When writing a note, please proceed straight to the question, without asking 'do you have a minute', 'are you busy', etc. I always try to multi-task. If I am busy with higher priority tasks or the issue is complex, the reply can be delayed."

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    My approach: never reply to "Hi", "do you have a minute", etc., wait for the actual question. Then, if it doesn't seem urgent, wait for 10-15 minutes before replying. Reply with a clarifying question. You'd be surprised how many times, by then, the asker has already found a solution by themselves.
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