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I feel your frustration, can't even remember how many hours our app team spent analyzing backend logs and convincing some overpaid consultant schmuck that the backend update broke a feature or their backend update hasn't even been applied.
After too many of those interactions we started always checking their end before even debugging our app.... saved us heaps of time, but it never went away
So this happen to me today ....
I was hired some time ago to a company to make an App for Android and the app must interact with the Software of the company ...
There was needed to add some column into a table of the SQL DB for some features of the app to work better and an update as been submitted for the software (to be created the table) also. We told the IT department that they need to update the software first then the app on the android and start testing the new features on it ... they come to me and start complaining that the app didn't work as intended .... after 2 hour's trying to figure out what was the dam problem a thing come into my mind .... and I did ask if they did what was saying in the email, if they did update the software first then the app, and of course they only did update the app ...
Moral of the story, never assume that IT or other people it will do as it was instructed for the software work properly.
P.S. Sorry for my bad English :D
rant