Telling the customer it's not a system problem but their end users network problem over and over with proof and still making a fuss over it. What the hell do I do next?

  • 1
    Include your manager/supervisor on next email, and then explain him in private the amount of time you lose with them. He will do something if he cares about how much he’s paying you to basically do the parrot.
  • 0
    @2lazy2debug good idea! Thanks!
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