After nearly 4 weeks, my account has finally been generated to access the VDIs for our development environment. I tried to authenticate with my smartcard and kept getting errors with very bland messages. after hours of digging through (useless) windows logs, someone told me that the certificate authority that signed my card isn't in the trust store for the VDI backend. Based on the current pace of things, I'm guessing it's going to be a while before this gets sorted out. My internship ends in 2 weeks and I haven't been able to do anything yet :/