Dear customer support chaps,

I get that you can't help me with my issue. I get that you're only a subordinate of the sales people with no clue about the internals of whatever you're selling. I really get that.. if you knew, you wouldn't be sitting there, dealing with users.

However if I ask you something that you don't know, and I explicitly mention that you should please escalate this to an engineer or someone who knows the answer to my question, JUST FUCKING DO IT ALREADY!!! Put that fucking underserved pride aside for a moment, how difficult can it be?!!