So we have this really annoying bug in our system that customers keep complaining about. I've explained in detail, multiple times, why the part they think is a bug is not a bug and the workaround they keep asking me to apply doesn't make sense, won't fix the issue, and won't even stick (the system will notice that the record they want me to delete has been removed and it will repopulate itself, by design).

I've told them what we need to do as an actual workaround (change a field on the record) and what we need to do to properly fix the bug (change the default value on the record and give proper controls to change this value through the UI). We've had this conversation at least three times now over a period of several months. There is a user story in the backlog to apply the actual fix, but it just keeps getting deprioritized because these people don't care about bug fixes, only new features, new projects, new new new, shiny shiny new.

Today another developer received yet another report of this bug, and offered the suggested workaround of deleting the record. The nontechnical manager pings everyone to let them know that the correct workaround is to delete the record and to thank the other developer for his amazing detective work. I ping the developer in a private channel to let him know why this workaround doesn't work, and he brushes it off, saying that it's not an issue in this case because nobody will ever try to access the record (which is what would trigger it being regenerated).

A couple hours later, we get a report from support that one of the deleted records has been regenerated, and people are complaining about it.

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