Recent conversation with a client for our SaaS product.

Client: So why can't we delete this information.

Me: We want to able to know who made a change to the data to avoid getting into trouble with the law.

Client: Does that mean you can see all the data on our account?

Me: (I know where she is going but let me stall)..You are the only one with access to your account. If I don't know your password, I can't access your data.

Client: But you sound like you can see the information in the cloud.

Me: (Laughs softly and segued).. The additional features you requested would be.......

Someone needs to read the T&C...