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Some information in advance:
I developed a Word AddIn for automatic document creation. This AddIn pulls data from various systems, transforms them, if necessary and fills them into templates.
The AddIn gets rollout by another department. And by now there is version 1.3.3 out.
Now the story:
Since several months I have heard of users which have some reoccuring problems with the AddIn and I couldn't understand why. The first level support always helped them with some workarounds.
Now, I helped one user by myself and what did I see?
The user had version 1.0.5 installed!!!! WTF!? The version info is very prominent for the first level support and they should know, that this is not the correct version!
I think I have to implement a version check now, if the rollout is so great working...maybe I should have done this since the beginning...
rant