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That's what happens when your manager wants to please everyone - someone said "can we have them", he never learned to say no, so... away they went. Disappointing you was easier for him than saying no directly.
It's a common trait with most people these days - no one wants to be a man/woman of their word, not if it means disagreeing with someone or something equally uncomfortable.
There's shitloads of books on that particular topic. Mitnick exploited this particular vulnerability often.
I see this from the infosec side of things: It's easier to let the guy in the police uniform into the datacenter than to check his credentials, ask for ID, a warrant and verifying both with the local police station.
In fact, I might use your example in an upcoming discussion regarding the matter. I hope you don't mind - I won't say names of course, and withhold some details.