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Yeah, I've heared enough of this to never start working on anything until I have a task assigned, that I can later show to prove they said what to do.
Customers are just assholes and try to screw you over as much as possible, to not pay for their mistakes. Worst thing is that the salesman are most likely to give them what they want, cause good PR, not thinking it is bad for the employees.
sales-managers: How long do you need to implement feature X ?
software-dev: Hmmm, that's nothing we have in our default-packages ... could be nasty, because it won't work without feature Y, which also does not exist in the current version 3 of our system.
I need to investigate this issue.
... 2 days later:
software-dev: This is really a nasty problem - to make X work, we've to reimplement Y for our system version 3, but this won't work with feature Z.
If we do this, it may take several weeks.
sales-manager: we need to go live in 2 months.
software-dev: might work.
------
1 week before go-live:
sales-manager: The customer saw us testing feature X. He does not like it. Could we just do it in ... blabla ... this way?
software-dev: This would work out of the box with feature Z, yes - we've to remove feature Y and X for that. But be warned - this might work next week without testing only.
sales-mamanger: do it now!
day of go live:
The customer tried the new feature X - it won't work.
software-dev: But it's not there, was removed, instead he has to use feature Z.
...
sales-guy comes back: He does not like it.
software-dev: why not? its working!
sales-guy: Yes, but he still wants it to work like feature X as he ordered.
software-dev: according to the specs, its exactly what he ordered. look at that: (showing the general specifications of project, showing feature Z).
...
sales-guy: The customer did not review this new document since last week.... Its still feature X
...
dev: really? why? I sent that version to you the day, he said, he doesn't like feature X, and you said I've to change that just urgently.
sales-guy: Please switch back to the version with X of last week. - could you. please ?
me: This won't work, because the other colleagues already finished their stuff on that currently running system - we'll lose all the optimations we've done to make this and other stuff work.
----- FAIL ------- NEVER DO ANYTHING WITHOUT SIGNATURE OF THE CUSTOMER !!!
One week onsite and rescheduled go-live is just so-what expensive.
Today (some weeks later) ... I saw someone else sitting in sales-guys office.
rant