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"Hey boss, could you look over this reply to this support case before I send it? I just want to clarify a couple of things first."

"I haven't got the time to look over support case replies - you need to be proactive in deciding what's right, and then just sending them on."

"Ok, no worries."

5 minutes later...

"What the hell have you written on this support case? This isn't correct at all. Now they're going to be really confused. You've completely contradicted what I told them yesterday on the phone."

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