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dr-ant1408166dThere seems to be communication gap between your team and theirs. I get that you think you're being very clear and they think the same of themselves but you people aren't.
Other than the communication gap, regardless of where your team is situated, the US vs THEM mentality is clearly not working out for you guys.
Sushmaster56166d@dr-ant TBH I wasn't thinking like that at the beginning. I was quite open and hopeful. Trying to understand, be patient, explain stuff etc. For some reason however they simply don't learn, or do that really slowly. Asking the same kinds of questions over and over again, where an average junior dev would only ask 3 times maybe. Making the same mistakes. Following some thought patterns leading to a mess in the code, or completely misunderstanding their tasks, but not asking what should they really do. Not being able to grasp the big picture, even after the hours of refinement, drawing diagrams, having each of those elements explained. And they don't raise any issues when I explain stuff and ask them 3 times: "Is everything clear?". "Yes yes, everything's clear". And then time over time they prove that nothing is actually clear. If I made them a detailed bullet list, they'd be able to follow, maybe. But I don't expect any independent thinking anymore. Not after all those months...
dr-ant1408166d@Sushmaster I get what you're saying. If it's a certain South Asian country I can relate to your frustration.
What I have learned is that they don't like to say no. If you ask them a direct question they'll always answer positively. A big part of it is the work culture. A lot of them were not shown big pictures when outsourcing started and they got used to doing what was asked and not asking too many questions and now they are too set in their ways.
You're right in thinking that you can't expect any independent thinking.
I fear that someone way above your level and hr will have to drive the culture change but no one would bother with the headache and fairly, it's nobody's obligation.
matste582150dYou cannot say „just go home”, when in practice they have to fill in timesheets and there are 3 asshole bosses checking these reports.
That’s the problem with outsourcing by the hour - efficient work is not in the best interest of the provider.