I think I found out why Cengage hasn't gotten back to me on their root-server issue: They're leased by next.tech (that's their name and URL) and it's literally an iframe from them inside like 7 Cengage iframe wrappers (which is also why it runs like ass apparently!)

next.tech supplies cengage with the actual heavy lifting, and cengage is literally a shitty wrapper for it.

"Our SmartScaled infrastructure ensures your users have a secure computing environment available in seconds." fucking bullshit i'm already root in my own personal server you've handed to me