*Email chain forwarded by support team to our dev team*
Hi,
Please assist our customer. He is unable to reset his password!

*Went through the emails turned out that customer is asking for password reset request for legacy website for which we don't work at all*

Scrum master sending another reply to look into the matter on High priority.

We again double checked for the customer but he is not registered on the new website.

Apparently, both scrum master and support team and entire company is aware that our team is not working for legacy website.
But No one reads the email properly and keep forwarding to dev team disturbing the entire team.

Some times things like this are done by product manager and her associate, but they keep replying to each other on unnecessary things till they come to conclusion and scrum master try hard to keep up with them with his own agile disciplines.