Fucking useless bots.

I need a bit of help in getting some documents from my University, so I go into their site and they have a WhatsApp support number. Perfect, I think to myself. So I send them a message with my question and a fucking bot answers me with a list of categories for my question, none of them matching my question. So I answer the "Other" option and it just sends me a FAQ link. Like what the actual fuck? I contacted the fucking number because I need help from a damn human, not a fucking FAQ link you useless waste of server resources.