God, these people...

Little backstory. I'm making an training application and we have a MySQL database set up where some elements of the training are configured. This is so learning experts can easily change some aspects of the training without programmer's help.

Meanwhile, I'm also in the middle of a server migration, because our current server is running a lot of deprecated software and is in dire need of replacement.
This is going pretty slowly, though, because of other, high-priority, work that keeps being shoved my way.

Now, someone accidentally deletes a bunch of data from one of the schemas. No big deal in my book, the training is still in development and we have nightly backups of the database.
So I shoot a support ticket to the hosting provider and ask them to restore a specific schema, telling them to restore the image to some other machine and dump the tables in an MySQL file so I can restore it that way.
I also told them to get the backup of the OLD server, not the NEW one we're still migrating to.

About an hour later, I get a message that they dumped the schema's files in a Temp folder on the D drive. So I RDP to the server to check and... The files aren't there. Just before writing a response asking where the file is, I remembered the server I was migrating to and checked that server, and there were the files.

I had already migrated part of our databases and was testing compatibility before I moved to something else.
The hosting provider just dumped the files of the wrong server, despite me telling them exactly which server to use.

This is not the first time this hosting provider has let me down...
I'm really considering jumping to another if they keep doing this...