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Being the senior IT person in an MSP company is basically being tech support for tech support.

The added frustration is that you expect the people you're supporting to have some idea what to do and seem to be perpetually disappointed...

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  • 1
    First of all: welcome!
    Second: glad you could vent, and I feel your pain, i've been in similar positions last jobs and it's frustrating when you receive help request for the same thing you've already explained a million times.
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