Sometimes getting tickets from the clients feels like a Sherlock Holmes adventure. Figuring out what the hell they meant, tracking down resources that should be included in the ticket, so much fun. I need to buy a pipe and a spyglass.

  • 7
    Ah, good 'ol Sherlock dark humor/low-key depression
  • 8
    I regularly consult my crystal ball to understand tickets of our customers
  • 2
    I definitely know what you feel.

    Sometimes bug descriptions are so generic or cryptic that i even consider communicating with the author to learn more about the bug or teach him how to write helpful bug reports...
  • 2

    Alas, often it's way faster to just scry the answer using pigeon's guts instead of getting it out of the reporter
  • 1
    Well, if you can find it in the logs... Then yes.

    But if not, interrogating the reporter tends to yield good results.
  • 1
    "When you have eliminated the impossible, whatever remains, however improbable, must be the truth."

    The truth is that the reporter is an idiot.
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