Screw our credit card processor so hard. The powers that be decided to sign with them because their rates were better. That's it. Never mind the fact that they don't make/work with mobile readers, which we need. Never mind the fact that their app is trash and is lacking basic features. Never mind the fact that their support is non-existent. Never mind the fact that when I request a new POS machine, I don't hear back for 6 months, and have to follow up again only to find they forgot about it. Never mind the fact that their POS machines can't handle 2 merchants like our ancient, "out-dated" one could, and so we need to spend double the money and have 2 POS machines sitting on the counter. Never mind the fact that their website is trash and lacks basic functionality. Never mind the fact that I cannot manage our user list (which changes CONSTANTLY), or even VIEW IT. I need to email them for all of this, and they may or may not respond. Never mind the fact that I'm going to spend my entire Friday scrolling through thousands of transactions, looking for one specific one, because their website doesn't even allow me to search for a specific transaction amount. Never mind all of that. Slightly lower rates, baby!

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    Another fun thing I'm running into through all this is that their paging controls break. Repeatedly. Every couple pages, they just stop working, forcing me to reload the page and lose all my filters, etc. But hey, they can save us a little bit per year in processing fees. (The savings are peanuts compared to what this is costing us in man-hours of hassle and headaches.)
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