A user didn’t remember creating an account and didn’t understand why they received an “account created” email. Best case: this person just forgot. Worst case: someone impersonated them.

I look up this person’s order history and see only one order in the database. The account was created right after the order. Order was for $10k. I’m thinking, oh shit was there a fraudulent payment?!

I dig deeper and see it’s actually for a membership renewal. And our records are showing a birthdate for 1937. Now I’m thinking, ok I have a high roller who is very old. So I have to be REALLY careful about my response to this person.

I manage to reproduce the scenario and…it’s totally user error. The person just forgot they created an account. I’m letting customer service handle the correspondence for this. Sorry CS.