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My gym decided to adopt a fitness app so members could sign up for classes. Their onboarding was terrible (to be nice about it). I really hate when businesses don’t understand the technology they want to use.

Me: I downloaded the app, but all the classes say to call the gym.

Gym: Are you using the email that’s on file for your apartment?

Me: Yes, I am because I read the gym’s instructions for using the app.

Gym: …

Me: I think the issue is I had an existing account on the app before the gym decided to use the app for its business.

Gym: Then that’s the problem. Delete your account and sign up for a new one.

Me: WTF 🤬 I am not deleting an account that I’ve had FOR YEARS just because you can’t figure out technical issues with the vendor. How did it never occur to you that gym members might already have accounts for a fitness app that’s been around for years and used by other businesses? Besides, this app doesn’t let users delete accounts from the app so I don’t know where you’re coming from with telling me to delete my account.

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