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Client sends screenshots, compressed, and shrunk down to an unreadable size, inside a docx file.
Just... just no. Where is a spray bottle or a rolled up newspaper when you need one.
(For you three people who are going to comment 'why don't you just teach them...' ssssssssssshut up, some people are just unteachable ( for you other three who are going to say 'everyone is teachable.' Not true, if it was you wouldn't be saying such things.))
rant