In PC World yesterday after reserving an item online for "Collection within minutes". Took about 20 mins to get there.

Went to the collection desk and gave them my reservation number. Staff member (very friendly and nice) went to go get it. Waited 10 mins for them to come back and say "I'm having trouble finding it...".

I said thanks anyway then went next door to maplin to get what I needed.

Just annoyed they promise a collection in minutes service and the item doesn't even exist in the store.

Maybe as they don't specify the minutes it's actually ready to collect in a million minutes.