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Ah, you just know how this works. If they don't answer right away, they don't have a solution. They might have sent a message to their best employee. But that guy also doesn't know. No one is hacking away on the problem for three days. That employee just promised to look into it.
But it is technically not in his queue. So low priority. The other one doesn't know what to do, waits for experienced colleague to have time. At some point, it will flag an alarm. Depending on how busy they are, it will be auto-closed or questioned why it takes so long.
If questioned, you will learn if it is a complicated issue. If it will be answered by the same guy, the experienced guy was able to solve it in 30 minutes. If it will be answered by a new guy, well, they had to transfer the whole ticket over, so the experienced guy had a justification to book his time on.
Keep us updated on this. -
@TrayKnots > "Keep us updated on this."
Maybe the best thing with Zoom right now is their API documentation. Its not out of date and consistent. We've got two other teams working on integration and after helping them with authentication and initial API calls, they haven't bothered me.
Almost want to reach out to our Zoom contact and say "Thank you for making your API boring."
Eclipse - The one and only IDE which knows how to zoom properly.
Hmmmm.....
This is going to be fun. We are switching our phone system to use Zoom and the turn on date is sometime in October (couple of weeks away). I have a feature I'm working on (automated phone calls) that the salesman said was fully functional (jump through a hoop, stand on your head, turn around three times, type of functional). Tried the steps they gave me, got to #3 and there is no virtual agent API call I can find to hand off/transfer the call. Send our contact at Zoom some questions, responds "That is a feature we might put in a future product. Can't do that right now." WTF?!
Other developers are running into similar "How do we get there from here?" issues that features promised, either don't exist or don't work.
One feature in particular I'm receiving a 403 permission denied error.
K: "Feature X needs to be enabled."
Me: "It is."
<send a screenshot showing the feature enabled>
K: "Your account doesn't have permissions. Have the sysadmin elevate you authentication level."
Me: "I'm an admin"
<send a screenshot showing my admin status>
K: "I'll have to get back with you."
Its been 3 days and no update on my ticket. *sigh*
rant
zoom