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@sSam I'm not too informed about how the contract with this specific client is handled, but we have a set hourly rate with them, so we can't change it. But we can always lie about the time needed to make the stuff they requested.
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@AXAz0r how can you lie about the time? Can't they clearly see when you pushed to prod?
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@sSam They can see when it was placed on the prod server, but not the total time the ticket/project required. They're not our only client, our full work time is not dedicated to them. We track work time per client, per project/ticket. So technically the only limitation is the number of work days x 8 hours between the submission and the production push.
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@sSam plus they could always lie about the amount of people involved. Two people working eighthours makes sixteen billed hours.
23:04 Client: We need these changes pushed to production before morning.
06:22 Staff: Changes pushed to prod.
<Tells story to manager>
Manager: Sum up the time you've worked on it and double it.
This isn't a special thing, we however have a policy stated in our contracts that all changes must be scheduled with a minimum of 24h before the time they're needed.
rant