28
Vyrr
6y

"PLEASE COME QUICKLY OUR INTERNAL NETWORK IS FUCKED!
-Uh, mam', could you describe the problem?"
Spent an hour, trying to fix this "network issue". Basic level 1 and 2 support. Can't connect using RDP on the server. No teamviewer either. Unplug, replug everything. Restart the server, the router, the switches. I knew that it was something dumb. I spent 3h on the highway.
To find.
That the fucking.
Ethernet cable.
Was plugged oN THE MOTHER FUCKING ILO PORT! FUCK HP, FUCK THIS, FUCK ME BECAUSE I SHOULD'VE ASKED FOR A PHOTO.

"It's fixed, mam'. Did you touch something when it was working?
-Uh, no, I swear. Also, could you please take a look at our printer? It's not working. It was out of ink so I changed the cartridge yesterday, but today it's not working!"

The cartridge was not inserted correctly.

Then she nicely made me a coffee, thanking me for the fix and asking what the problems were.

Just kidding.

Comments
  • 0
    One could say, that not having the iLO configured and plugged in was bad form ;) and would have saved you a trip.
  • 2
    Also, hindsight is a shitty problem fixer.
  • 4
    @Nhil Agreed! Sadly, I'm "new guy", so everyday I basically open a new "present" left by my predecessor. Yesterday I found out that one of his clients (12 workstations and a server) had expired Kaspersky licences since JANUARY 2016 (our salesman was not worried either)
  • 1
    @Vyrr Hah oh well at least most av solutions keep working and just dont get the latest databases so that is something, I have yet to have the new and only guy experience yet, but my team still comes across oddities when we take over support or find out what one of my previous colleagues did, so I can understand the pain :(
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