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Search - "tech support"
Manager: We really need to save money with this project, so nobody call tech support for anything.
Me: There's this open-source solution that would work great.
Manager: Bad idea! There's no tech support number to call.
Sometimes I feel I'm the live version of stack overflow for my family and friends...
Mom: The printer is acting up, how do I fix it?
Brother: I can't login to Netflix, help!
Grandparents: could you fix the radio/TV?
Gf: Apple can't validate my .uk mail
All to which I replied with the answer to life, the universe and everything...
FUCKING GOOGLE IT! Have you googled it?!
And the inevitable reply: no.
The only ones who get a free pass are my grandparents they were born in the 40's and think YouTube works on voodoo.7
Is this really what tech-startup culture is?
A year ago I wanted to make a change and joined my friend who is a VP at a startup. She and my team are great even up to the C-suite level. But after a recent encounter with the core developer team here… I’m at my
This dev team is extremely tribal. It’s as if they view other tech teams as “others” and it’s “us vs. them”. My team works on a different vertical so I’ve never interacted with them before and a timeline of events is below. Is this kind of behavior a normal thing at a tech startups?
Here’s some highlights from the last month…
- Customer demands a deliverable because it’s in a contract signed a year ago.
- No one in dev can be troubled to lift a finger (holiday season). I get called in to support.
- This isn’t my code - I’ve never seen or used it before.
- None of dev’s documentation is up to date.
- Find out dev hasn’t touched client’s project in a year.
- Spend weeks working with it. Find fundamental flaws which could have put us in legal jeopardy.
- I realize dev never finished this project because it doesn’t even have basic functionality to do what customer needs.
- Spent entire Christmas/New Year working.
- Create dozens of bug tickets and merge requests.
- Barely squeeze by and save multi-million $ contract renewal.
So what happens next?
- Reprimanded by the dev lead. He tells me I’m “hurting people’s feelings” by pointing out so many problems.
- A PM in a public Slack channel told me I was “passive aggressive” for a Jira issue where I wrote (verbatim) “Can we enable code highlighting in this text box? It’s difficult to show steps to reproduce the bug.”
- get told by VP to stop talking to them
- a bunch of merge requests rejected without explanation
- weeks later I see someone in dev run into a bug I found. I sent him the fix. They accepted his MR in the same day and it actually added another new bug.
- I lookup the recent commits of the lead-dev who chewed me out, he’s been working on adding colors to his console log output for print debugging. This is a time-critical application and he adds 30% overhead with logging debug information in production.
- Meanwhile dozens of major bugs exist and are ignored.
- The CTO at this company loves these people - though he hasn’t brought in any new business (literally) ever.
- My team is about to close a new contract and we’ve spent 15 days to work on it.
- The CTO said my team is slow and doesn’t fit with the business model of the company.
My team has never dealt with these devs before, so I checked Glassdoor for other experiences, the dev team apparently…
- uses “vulgar slurs for women”
- talking about technical issues “resulted in a lot of resentment”
- has an apparent “desire for revenge”
/ end story
This last month really shocked me because for my career so far I’ve never dealt with this kind of behavior. I could see a startup accepting this kind of culture if was bringing in a lot of revenue but they aren’t. They dropped the ball so hard we all lost our bonuses this year. It’s made even worse with the fact that they are constantly producing complete dog poop code (I’ve kept that opinion to myself though).
I’m really left wondering if this is just how it is in the high-stakes startup world.
Sorry - this started out as a question but ended up another dev rant.10
Client gets an error message. Proceeds to write the error message on a piece of paper, scans the paper in as PDF and attaches the document to an email to tech support.1
Fuck apple for making it as hard as fuck to sign in to my fucking apple id. Because my ex wife was my "trusted" number, I couldn't get an authentication code. Tech support told me it would take 3 days to reset my password.
After 3 hours of fucking around, I finally was able to reset my password.
I've been trying to get my kids to watch stupid Indiana Jones for years. They finally agreed. After going through 3 hours of BS so I could buy the movie, we start watching it. Literally, as the boulder is rolling down toward Dr. Jones, the movie stops suddenly so that Apple can verify my purchase!
Then, it asks me to buy it again!9
So, some years ago, my old firm was bought by a much larger company.
A couple years later, my CTO resigned, as he needed a week deserved break. I acted as interim CTO for half a year, with the full support of the CEO.
But then higher management removed my CEO for a politician 🤡. His first move is to ask my ex-CEO who to consider for CTO.
He adamantly vouches for me, but in the end, I'm not "political" enough. (Sure I admit I'm not the most organized person, and do not sweeten arguments to suits, but I had won the full trust of my previous superiors *and* fellow devs, and had people to cover for organizational stuff, and have successfully navigated situations with the world's biggest tech orgs).
So I'm again a dev, and they hire this new CTO at twice my salary. But as you can probably guess, who ends up still doing all the CTO work on top of his dev work? Yeah.
That drove me to quit, not because of the demotion, but for a denied minor raise when I was doing the work of someone with twice my paycheck.
As could be expected, once I quit, the CTO barely lasted 6 months.
Fun part is, I've been freelancing (successfully) from them on, and I've been contacted by this CTO, trying to hire me to do some work in his new company...
I'm torn whether to tell him to bite me, charge him a shitton of money or any other funny ideas.
Mind you, I don't dislike the guy, and he's not particularly annoying to work with, so I guess this doubles as a rant against corporate clowns, and a bit of advice seeking.8
!rant, but kinda
My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.
During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)
I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.2
The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.
Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.
I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.1
Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!
Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.
Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.4
Just got off a call doing some classic "I know you are not tech support but please help me connect my iPhone to my computer", and I heard the following words:
"What's the Windows start button?"
This was not a boomer. This was not a Gen Y, Gen X, or even Millenial!
I shit you not, a zoomer did not know what or where the windows start button was.8
Back from the dead with more vaguely-obscure technical bullshit
Working on a chatbot for my BS-CS. Almost done with college, so the assignment is to make a bot that recommends you a CS career. Cool.
I get through making a joint personality and skill-interest quiz that gives you number grades on different spectra. So far, so good. But this project has to be done entirely in pandorabots' online editor. So no scripting. Zero scripting. 100% markup language. That means to even do math, you need to copy a standard library off GitHub.
I mean, that's fine and all, but the syntax is just atrocious, because everything in AIML is input->response. If you ask the bot "what is 5+5?" you must have it go:
- recognize pattern WHAT IS * + *
-> redirect -> XADD * XS *
-> do math -> recurse result
uncomfy. Plus, variables can only be accessed through <get> and <set> tags. But mangeable.
So here's where the story becomes a rant.
In the standard docs, there's all these math functions, and they work. There's also logic.
And then there's this fucker
XIF [ * ] XS [ * ]
Which has no documentation and just doesn't work. No idea what the brackets mean. Tried putting in TRUE, tried putting in true math statements (5 XEQ 5), tried putting in recursion tags to trick it, tried everything. It just ignores it.
There is not a single comment, stackOverflow post, or youtube video that even acknowledges the existence of this thing.
So unless I want to convert the entire logic of my program into nested SWITCH statements with the <condition> tag, I'm just fucked.
The icing on the cake is, I go to tech support on Pandorabots to ask for help with this. What do they have except a chatbot to cheerfully tell me that no humans are around to help me right now?
gonna have to build an entire fuckin turing machine in markup tags to calculate whether x = 3
After a rough exit from one company, I was diverted into Ops just to continue to have food on the table and keeping the lights on. This, over time, unfortunately made me more or less unemployable as a dev again. Got stuck in that place 13 years doing almost no professional coding.
During the last 5 years I took courses, got side jobs writing articles and tutorials, went to interviews and generally worked hard to get the fuck out of ops and into development again.
After getting to choose between level 1 customer support and quitting in a re-org, I quit without having a new gig. I got a lucky break through someone I'd worked with earlier to start a junior position working on some legacy systems with legacy tech.
After all that work late nights churning away using up my passion for coding, I now can't make my self pick up even Advent of code or Hacktoberfest... My passion is dead... I hope I get it back, but for now I fill my spare time with my guitar...3
I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.
But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.
And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.
People treat me like the adult that I am.
I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.
I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.
Unpopular opinion but I really don’t have any sympathy for people who have been laid off at tech companies. Everyone knows it’s fucking volatile. That is coming from someone who has been laid off in the past year. Out of all the wealth classes of our society, I have no sympathy for people in the richest career field in the world. They will undoubtedly find work and be able to support their high class lifestyle. Let’s start having sympathy for people actually sleeping out on the streets you dumbfucks.15
On a lighter note:
Mom: How do I delete messages on my phone? I want to delete some pictures of coupons that I sent you.
Me: Why? Mom, that’s not really necessary. The messages aren’t taking up that much space on your phone. And those coupons have expired anyway.
Mom: But they’re old and I want to delete them.
Me: Ok. Get your phone.4
One of our team mates is based out of the US office. We are physically distant, but after our manager's departure, we lost touch because our scope of work was different.
Me and two other team members work closely with each other from India and dude is alone, working out of the US.
Super smart, very polite, and a fun person to work and be with. Even when our interaction was less, I learnt so much from him.
Since, I am facing some challenges, I decide to use it as an excuse to connect with him for a coffee and also seek his guidance because he is senior to me.
Some things he mentioned,
1. Our new line manager asks him to do things on spot with no heads up. He has to drop everything and complete the ask.
2. Often times, poor guy, is asked to join meetings on immediate basis. Even while he is having his lunch.
3. He never got support from our new manager. Infact, based on the conversation, I realised that the manager supports me more.
4. He is facing same, if not more, issues with tech. And he didn't have any guidance on how to handle the issue.
5. A lot of times he is facing process and system problems which he isn't able to solve because the org culture is that of working in Silos. And he doesn't get any support from manager.
6. Tech has clearly pushed him back when he asked for help and other teams never respond to him.
My man was still smiling bright and was looking things from a positive lens that all of this is interesting and adds to the learning experience which will be valued when we decide to move on from this job.
These are the people who inspire me. Smiling in the time of adversity.
Even when he had his own challenges, he was ready to guide me and hear my frustrations. I offered him help and will make sure to stay connected so he doesn't feel left out and alone in the team only because we don't work together in physical space.
One thing I have learned over time is, while I am facing problems, someone out there is facing more and difficult problems then me. I always tend to blow up my problems out of proportion then what they actually are.
I am the dumbest person that I know and mark my words, I'll die because of my empathy. I wish I could help my team mate in any possible way.2
Recently, our COO left the company and we got a new one. He is, for some reason, a freelancer which I find very odd as a C-level employee.
Anyway, fast forward 3 months and we the scrum master (or project manager), 60% of our dev team, one tech guy responsible for installations and our intern IT support department all got fired.
Now they gave me the decision for a raise, extra training (that they pay) but I have to find/figure out or an e-bike. Does anyone have some advice?6
When you're using openapi generators and stuff for generating SDK code and let "the architect" handle the data structure and nomenclature, don't you hate having to add 33 (I counted) models, most of which are just the same class with different name or one property apart from each other, serialization of which gives request body overhead 56-132x (actual calculated results depending on the model complexity) the size of actual data you want to send, just to add support for one endpoint that needs just one model that started this whole madness?
I just had to add this one top level model reference and this happened to me. Those 33 models are not including the ones I already had included in my project so they didn't have to import them again.
For the love of <your_belief_here /> and all that's holy, never ever agree on generating code based on openapi if the person responsible for that is unexperienced. It will do more harm than good, trust me.
Before we decided to go with generated SDK my compiled product was a bit over 30KB, and worked just fine, but required a bit of work on each breaking API change. Every change in the API requires now 75% of that work and the compiled package is now over 8MB (750KB of which is probably my code and actually needed dependencies).
Adding an endpoint handler before? Add url, set method and construct the body with the bare minimum accepted by the server
Now? Add 33 models (or more), run full-project find&replace and hope it will work with the method supplied by the generated code, because it's not a mature tech and it's not always guaranteed it will work.
I have an idea of starting my own business and I need your feedback guys. Literally appreciate any kind of feedback.
So Im an android dev who has 3 years experience under his belt. I am working fulltime and I think its time to scale. I want to open my own agency where I would take on big clients and build apps for them. I personally am able to manage/see through the whole project, handle all communication and also work on the android side if necessary. I would start from smaller projects worth of 30-40k for startups, basically create MVP for them and charge for support after that.
Problem is that as far as I understand if you want to "open your own kitchen" you need to be well connected. I dont know any big clients who would trust and purchase my services, because after all who I am? Im nobody just a dev at this moment. So I need a strategy to build some relationships with businesses.
So Im thinking long game. What if I would first open a recruitment/hiring agency? I would focus in specifically mobile dev recruitment. I have the soft skills and I already participated in dozens of recruitment processes. I also have the tech skills, I would be a competent recruiter. Maybe I could do that for a year, just communicate between devs and clients and place devs. My thinking is that in around one year I would be able to build a massive network of clients and devs.
And then, I could try opening my own dev agency. Using my gathered contacts hopefully I could land some decent projects for start and build my team or outsource from that point on.
Ofcourse Im not sure if I could pull this off alone, I would need a detailed strategy and some mentoring. But what do you think is this a viable plan?2
I had to contact technical support for an API. I’m pretty sure I was emailing with a bot because I was getting all sorts of stupid replies.
Me: I’m using your SDK for language X. It’s returned null for some properties. In the user portal, I can see there are values for those properties for the transaction. I don’t know why I’m not receiving them on my end.
Tech Support: Hi! I see the following was sent in the API response. [Sends api response to me.] You can also go the the portal to see those values.
Me: Yeah, I know. You just repeated everything I wrote to you. I don’t want to go to the portal. I told you I want to figure out why your SDK doesn’t seem to map those properties correctly when I receive the api response.
TS: Let me look at the docs. I think you need to send the properties you want in your request in order to get them back in the reply from the api. Such as <property>value<property> in the xml message.
🤨 The docs do not say that. They don’t even imply that.
Me: What the fuck?! That makes absolutely no sense. We have already established that the api **is** returning values for those properties. I want to troubleshoot why your SDK is mapping them as NULL.
Every single morning I despair. I can’t stand this job.
Why pay very highly and get very skilled people to have them working 4 to a support ticket. Doing the most mundane support tickets you have ever seen in your life (mainly updating client contact details)?
And why have such a rigorous recruitment process to get people’s in in the first place?
The company is pissing money away by working like this and all the new starters like me think it’s complete shit.
But the bosses and anyone who’s been here a while think it’s great. Company still is making loads of money so they don’t even care about it.
I’ve never met senior developers who have never worked on a greenfield project in their entire careers until I came here.
I can’t believe how I got suckered into this (was head hunted).
Does anyone have a feel for the UK contracting market right now?
I’m considering the jump but I think I’d have to be looking for remote only contracts because where I live has few opportunities ‘on-site’. Preferably c# / angular.
Is there much competition for roles or is there a shortage of skills in the contractors?
The thought of going into another permanent role that could be as bad as this genuinely keeps me awake at night.
I’m not sure I can go somewhere and then have it in the hands of managers to decide what projects I’m going to do and what tech it will be on.
At any big company there’s going to be tech debt as well as new work. So becoming perm now feels like it’s 50-50 whether or not a new job will just mean being put into legacy stuff for a couple of years or doing something that is actually good.
I’ve been talking various people about roles in government departments (multiple different departments are hiring) and because priorities change none the gov recruiters can guarantee what the work is that they’re recruiting for actually is.
Just that the the big recruitment push is to bring work previously done by consultancies back in house. Presumably because consultancies have been fleecing them.5
Came across a book by Clinton L. Jeffery that details in programming language design, a topic that has always fascinated me. So I went ahead and bought the book knowing full well it uses an obscure language called Unicon (cool fucking name) devised in order to mimic the Icon programming language (obscure as well) which are languages that detail goal oriented programming. While I do not mind the language itself, seems pretty good for my taste, does not use curly braces or semicolons and a lot of other scripty things, gets compiled to bytecode and works well, but shit man, trying to find documentation for this outside of its own (I don't like it) book is a pain in the ass. To give some perspetive: you know you are dealing with some obscure shit when there ain't any youtube videos on the language. It has some interesting notions, but I just fucking hate the "documentation standard" book that it has for it, and yes, this is because the language has not taken any actual traction from the masses, there are some things that it does not have such as full utf8 support among other things, it really is a nice tech but I hate the lack of proper documentation/tutorials on it.
Is it just me or every single time* I call to some support after first 30 minutes I really want to ask question "can I talk with someone competent?". And no disrespect to these guys, many people call in with simple stuff, but damn, I try to solve stuff on my own and call in only when I need someone who actually can get somewhat technical and have some knowledge about the product/service/smh. Infuriating.
* one hosting provider proven to be exception.
Anyone else unable to get into Oracle Cloud right now?
When I log in, it forces me to change my password then just hangs2
which is the best cloud provider for a complete beginner (user/dev) in terms of community support, employer preference and user-friendliness?
i know that understanding the tech and concepts behind it matters more than getting familiarized with a specific platform, but i'm looking to build a more diverse profile and have noticed many positions asking for AWS/Azure experience.
since i'll be starting from scratch, any provider with easy-to-follow documentation, online help and certifications that don't leave you broke (would have to pay myself, earn very less as a student from a third-world country, parents/current employer can't support) would work.9
update : we are at hr round baby!!!
part 1 : https://devrant.com/rants/5528056/...
part 2 (in comments) : https://devrant.com/rants/5550145/...
the tech market is crazy mann! it's one of the top indie fintech companies in our country and has a great valuation.
i totally felt that they i am crashing the interviews , and am seriously not trying to be humble. before the dsa round , i was trying to mug up how insertion sort works 🥲
now my dilemma is should i switch if i get the offer. in a summary:
- small valuation but profitable (haven't picked funding for last 3 years , so poast valuation is some double digit million $, but can easily be a unicorn company)
- very major b2b player in my country. almost all unicorns (including this fintech company) and some major MNCs are their client and they have recently acquired a few other companies of us and eu too, making them- a decent global player
- meh work : i love being a cutting edge performer in android but here we make sdks that need to support even legacy banking apps. so tech stack is a lot of verbose java and daily routine includes making very minor changes to actual code and more towards adding tests , maintaining wrapper sdks in react/cordova/unity etc, checking client side code etc.
- awesome work life balance : since work is shit and i am fast enough, i am usually working only 2-4 hours a day. i joined gym, got into shape , and have already vsited 5 places in last 6 months, and i am a guy who didn't used to have time even on sundays. here, we get mote paid leaves than what i would usually need.
- learning opportunities: not exactly from the company codebase, but they provide unlimited access to various course learning platforms like linkedin learning, udemy and others, so i joined some web dev baches and i now know decent frontend too. plus those hybrid sdks also give a light context to new things
new company :
- positives : multi billion valuation, one of the top players in fintech , have been mostly profitable ( except a few quarters)
- positive : b2c so its (hopefully) going to put me back into racing shoes with kotlin, jetpack and latest libraries.
- more $$$ for your boy :)
- negetive : they seem to be on hiring spree and am afraid to junp ship after seeing the recent coinbase layoffs. fintech is scary these days
- negetive : if they are hiring people like me, then then they are probably hiring people worse than me 😂. although thats not my concern what my main concer is how they interviewed. they have hired a 3rd party company that takes interviews of people FOR THEM! i find that extremely impolite, like they don't even wanna spare their devs to hire people they are gonna work with. i find this a toxic, robotic culture and if these are the people in there then i would have a terrible time finding some buddy engineer or some helpful senior.
- negetive : most probably a bad wlb : i worked for an year for a fast paced b2c edtech startup. no matter how old these are , b2c are always shipping new stuff and are therefore hectic. i don't like the boredom here but i would miss the free time to workout :(
so ... any thoughts about it?4