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Search - "tech support"
Client gets an error message. Proceeds to write the error message on a piece of paper, scans the paper in as PDF and attaches the document to an email to tech support.1
!rant, but kinda
My new director wants to buy a solution for a portal environment that my institution currently has. I have no qualms over it. My only issue was the company that sells it to be known to provide close to 0 fucking support when shit arises.
During a presentation we were told that they were using state of the art JAVA technology to render items on the page and that their ApI was easy for devs to grasp. This caught my attention since I know of very few and obscure Java frameworks that work with frontend tech (as in, your frontend logic is legit in Java)
I do not like to be questioned. I shoot the shit here and don't really involve myself with more technical aspects under this platform unless it involves concrete architecture discussions and even there I really don't care with engaging on a forum concerning that. But concerning my job I really.......really do not like to be questioned by people that know way the fuck less than me. I started coding when I was 17, I am 30 now, with a degree and years of experience. I really hate to be questioned by this dude.3
The most annoying hack I've had to deal with was back when I did IT support, actually. Level 1 call center tech at the time. Apparently someone fell for a phishing email and gave out his outlook credentials. The phisher used that email account to send out another phishing email to roughly 1800 employees.
Security Operations noticed, because this guy's job didn't generally involve sending out mass-communication emails. They investigated, figured out what had happened, and opted for the nuclear option: they reset the password for EVERY SINGLE ACCOUNT that received the email. All 1800 of them. Over the weekend.
I walked into the call center Monday morning and checked the call stats, then did a double-take. There were over 300 people waiting in the queue. I almost left and called in sick. Turns out it wasn't that bad though. Annoying to reset so many passwords and having no downtime due to the full queue, but on the other hand my stats were better that day than any other, since every call was a 5-minute password reset.1
Holy retarded internet company. The fiber cable that comes from the power pole lost its connection to the building I live in. So the fiber was laying on the ground in the parking lot. The upside is it is still working. The problem is people are going to run over the fiber and break it. So I sent an email to the ISP on Thursday. They didn't create a ticket all day on Friday. By the time I got home they were not open. I called their tech support number and pressed 0 until I got a real person. I explained they need to fix this soon or it will get broken. They said "I understand" and then proceeded to create a ticket for fucking wednesday next week! I told them it will damaged by then. They said "I understand". Then I get a text saying they will do this wednesday. No you stupid fuckers, you do not understand!
Queue the McGuiver music:
I got out some steel wire I use to fix stupid shit like this. I made a hook to connect the steel cable holding the fiber. This hook will go around some exposed electrical conduit. Then I got a board to lift it up high (no ladder and 5 inches thick of ice on ground). I cannot balance wire hook on board and get it to slip down. So I got a steel pole I have and attached another hook with electrical tape. As I passed the hook over the conduit I used other pole to grab bottom of hook and pull it down to keep a hold of the conduit. Now the fiber is up in the air again above the parking lot. I hope this stupid hack works until wednesday. My right arm hurts like hell cause the strain of holding the fiber taut while I pulled the hook down. It strained my right hand.
Worst customer service on the planet with Century Stink. They fucking make it harder than hell to get help and it seems they take almost a week to fix shit.4
Just got off a call doing some classic "I know you are not tech support but please help me connect my iPhone to my computer", and I heard the following words:
"What's the Windows start button?"
This was not a boomer. This was not a Gen Y, Gen X, or even Millenial!
I shit you not, a zoomer did not know what or where the windows start button was.8
After a rough exit from one company, I was diverted into Ops just to continue to have food on the table and keeping the lights on. This, over time, unfortunately made me more or less unemployable as a dev again. Got stuck in that place 13 years doing almost no professional coding.
During the last 5 years I took courses, got side jobs writing articles and tutorials, went to interviews and generally worked hard to get the fuck out of ops and into development again.
After getting to choose between level 1 customer support and quitting in a re-org, I quit without having a new gig. I got a lucky break through someone I'd worked with earlier to start a junior position working on some legacy systems with legacy tech.
After all that work late nights churning away using up my passion for coding, I now can't make my self pick up even Advent of code or Hacktoberfest... My passion is dead... I hope I get it back, but for now I fill my spare time with my guitar...3
I think I've reached some kind of job nirvana. My coworkers and I all complain about our work. We're overworked, underappreciated, underpaid, and and have to deal with all sorts of bullshit all the time. Pretty much everyone who has been on the team longer than a year is talking about quitting.
But I started at this company as a level 1 tech support phone technician before I transferred into the DevOps side of things, and that tech support job was SO much worse. Way more stressful, way less pay, mandatory overtime, horrible scheduling, being forced to remain calm while people hurl insults at you over the phone, and it was a dead-end job with a high turnover rate and almost no opportunities for advancement of any kind.
And every time I think back on that job, I realize that what I have now is actually pretty great. I'm paid well (still underpaid for the job I do, but catching up really fast due to my current boss giving me several big raises to keep me from quitting lol). I deal only with other tech people like developers and data scientists so no more listening to salesmen insult me on the phone. I'm not in any sort of customer service role so I can call people on their bullshit as long as I'm professional about it. I'm salaried so they can't make me work horrible shifts. 99% of my days are a normal 9-5 workday. I actually have a reliable schedule to plan around.
People treat me like the adult that I am.
I'd get a similar experience at other, better-paying companies, for sure, but what I have now is still pretty great.
I'm sure I'll be back in a few days to rant about more nonsensical bullshit and stress, but for now I'm feeling the zen.
On a lighter note:
Mom: How do I delete messages on my phone? I want to delete some pictures of coupons that I sent you.
Me: Why? Mom, that’s not really necessary. The messages aren’t taking up that much space on your phone. And those coupons have expired anyway.
Mom: But they’re old and I want to delete them.
Me: Ok. Get your phone.4
One of our team mates is based out of the US office. We are physically distant, but after our manager's departure, we lost touch because our scope of work was different.
Me and two other team members work closely with each other from India and dude is alone, working out of the US.
Super smart, very polite, and a fun person to work and be with. Even when our interaction was less, I learnt so much from him.
Since, I am facing some challenges, I decide to use it as an excuse to connect with him for a coffee and also seek his guidance because he is senior to me.
Some things he mentioned,
1. Our new line manager asks him to do things on spot with no heads up. He has to drop everything and complete the ask.
2. Often times, poor guy, is asked to join meetings on immediate basis. Even while he is having his lunch.
3. He never got support from our new manager. Infact, based on the conversation, I realised that the manager supports me more.
4. He is facing same, if not more, issues with tech. And he didn't have any guidance on how to handle the issue.
5. A lot of times he is facing process and system problems which he isn't able to solve because the org culture is that of working in Silos. And he doesn't get any support from manager.
6. Tech has clearly pushed him back when he asked for help and other teams never respond to him.
My man was still smiling bright and was looking things from a positive lens that all of this is interesting and adds to the learning experience which will be valued when we decide to move on from this job.
These are the people who inspire me. Smiling in the time of adversity.
Even when he had his own challenges, he was ready to guide me and hear my frustrations. I offered him help and will make sure to stay connected so he doesn't feel left out and alone in the team only because we don't work together in physical space.
One thing I have learned over time is, while I am facing problems, someone out there is facing more and difficult problems then me. I always tend to blow up my problems out of proportion then what they actually are.
I am the dumbest person that I know and mark my words, I'll die because of my empathy. I wish I could help my team mate in any possible way.2
When you're using openapi generators and stuff for generating SDK code and let "the architect" handle the data structure and nomenclature, don't you hate having to add 33 (I counted) models, most of which are just the same class with different name or one property apart from each other, serialization of which gives request body overhead 56-132x (actual calculated results depending on the model complexity) the size of actual data you want to send, just to add support for one endpoint that needs just one model that started this whole madness?
I just had to add this one top level model reference and this happened to me. Those 33 models are not including the ones I already had included in my project so they didn't have to import them again.
For the love of <your_belief_here /> and all that's holy, never ever agree on generating code based on openapi if the person responsible for that is unexperienced. It will do more harm than good, trust me.
Before we decided to go with generated SDK my compiled product was a bit over 30KB, and worked just fine, but required a bit of work on each breaking API change. Every change in the API requires now 75% of that work and the compiled package is now over 8MB (750KB of which is probably my code and actually needed dependencies).
Adding an endpoint handler before? Add url, set method and construct the body with the bare minimum accepted by the server
Now? Add 33 models (or more), run full-project find&replace and hope it will work with the method supplied by the generated code, because it's not a mature tech and it's not always guaranteed it will work.
I had to contact technical support for an API. I’m pretty sure I was emailing with a bot because I was getting all sorts of stupid replies.
Me: I’m using your SDK for language X. It’s returned null for some properties. In the user portal, I can see there are values for those properties for the transaction. I don’t know why I’m not receiving them on my end.
Tech Support: Hi! I see the following was sent in the API response. [Sends api response to me.] You can also go the the portal to see those values.
Me: Yeah, I know. You just repeated everything I wrote to you. I don’t want to go to the portal. I told you I want to figure out why your SDK doesn’t seem to map those properties correctly when I receive the api response.
TS: Let me look at the docs. I think you need to send the properties you want in your request in order to get them back in the reply from the api. Such as <property>value<property> in the xml message.
🤨 The docs do not say that. They don’t even imply that.
Me: What the fuck?! That makes absolutely no sense. We have already established that the api **is** returning values for those properties. I want to troubleshoot why your SDK is mapping them as NULL.
Every single morning I despair. I can’t stand this job.
Why pay very highly and get very skilled people to have them working 4 to a support ticket. Doing the most mundane support tickets you have ever seen in your life (mainly updating client contact details)?
And why have such a rigorous recruitment process to get people’s in in the first place?
The company is pissing money away by working like this and all the new starters like me think it’s complete shit.
But the bosses and anyone who’s been here a while think it’s great. Company still is making loads of money so they don’t even care about it.
I’ve never met senior developers who have never worked on a greenfield project in their entire careers until I came here.
I can’t believe how I got suckered into this (was head hunted).
Does anyone have a feel for the UK contracting market right now?
I’m considering the jump but I think I’d have to be looking for remote only contracts because where I live has few opportunities ‘on-site’. Preferably c# / angular.
Is there much competition for roles or is there a shortage of skills in the contractors?
The thought of going into another permanent role that could be as bad as this genuinely keeps me awake at night.
I’m not sure I can go somewhere and then have it in the hands of managers to decide what projects I’m going to do and what tech it will be on.
At any big company there’s going to be tech debt as well as new work. So becoming perm now feels like it’s 50-50 whether or not a new job will just mean being put into legacy stuff for a couple of years or doing something that is actually good.
I’ve been talking various people about roles in government departments (multiple different departments are hiring) and because priorities change none the gov recruiters can guarantee what the work is that they’re recruiting for actually is.
Just that the the big recruitment push is to bring work previously done by consultancies back in house. Presumably because consultancies have been fleecing them.4
which is the best cloud provider for a complete beginner (user/dev) in terms of community support, employer preference and user-friendliness?
i know that understanding the tech and concepts behind it matters more than getting familiarized with a specific platform, but i'm looking to build a more diverse profile and have noticed many positions asking for AWS/Azure experience.
since i'll be starting from scratch, any provider with easy-to-follow documentation, online help and certifications that don't leave you broke (would have to pay myself, earn very less as a student from a third-world country, parents/current employer can't support) would work.9