So my client is (was) paying 3500$~ a month to that service that has also an API and we have been now fighting atleast 2 months for them to raise the rate limit higher. (because the new features pull in a lot more records, to basically make their shitty old dashboard obsolete at some point)

He's even willing to pay more, but the ticket and calls just get thrown around from one level to another, when he threatened to quit, all they changed was to send him to another level that was suggesting 3 months 10% off and when he declined it just got thrown into the pool again lol

So what we end up doing is register his wife on same service (there's not really any alternatives that actually have all that weird shit he needs and his wife was co-owner anyway, so it was just a name change basically), but just tick the higher API rate limit and it worked, he's now quitting the old one.

What's funny though, the new contracts for the same thing he was paying cost just ~2450$ (would have been even less, but hes too clingy on that one page I can't recreate without having the data) so they just lost that revenue, just because they didn't want to raise the API rate limit and the client also decided to give me the difference of one month on top of my contract, once the new contract kicks in and the old one expires in 6ish days (at best) or 12ish days at worst

well done support and assigned engineers, not only did you just lose a client with an old contract paying you 12000$/year more, but you also gave me a great free bost in money lol

btw: I hope I put everything in again, I this time decided to be brave (read as "stupid") and wrote it in the devrant webapp, then accidentally clicked twice outside the borders, making everything disappear..