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I get not everyone has the same computer knowledge, but isn't a basic competency kinda a necessity for a receptionist? Like it's something you're going to use all day long at the job. Enough common sense to understand the "password was changed 16 hours ago" isn't the same as "the email doesn't work" and "we lost the domain."
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@Stuxnet I agree with you. Having at least basic knowledge is essential today and not only for work but for daily life. Unfortunately it seems that those responsible for acquiring talent or even some universities with their curricula do not always see it that way (shrug)
Yesterday while we finished having breakfast, the receptionist from the office approached us and said: "Guys, the company mail does not work! We lost the domain! They forgot to pay the bill!" and we all see each other's faces confused.
I don't like to link the work email on my personal phone, so I open the company's page on the phone and for some reason a DNS error appears. oh boy!
We all go crazy ass to the computers to see the mail and we can use it normally, my computer opens the company page normal, we send emails between us and everything works well…
I ask the receptionist if the test emails arrive and she says "No, I cannot even open the mail". (hmmm) I go to see what happens and she says "Look!" I see a label on the login page: "your password was changed 16 hours ago" (facepalm) I ask her if she have changed the password and she say NO. So I ask the support guy if he can reset her password and that's it. Magic, magic!
In the end we remember that not all of us have the same "computer knowledge" and discovered that the company's website only works if you enter “www”, very good custom software company! Very good!
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