Client A

At the first few meetings, told us they are giving sponsors to World Cup 2018 and we should totally talk about it loudly on media.

Then when we submitted our plan, they said things have changed and they no longer can mention about World Cup. We had to redo everything.

Now, they blame us that our service quality is so bad that we should learn from *some refernce* company. Said company is only talking about their sponsorship for World Cup.


Client B

Bought smallest package from us. Demand services greater than our largest package.

Gave us an information of a name spelled in "Barbu". We used that spelling and used it for various tasks in past few weeks. All approved by client.

Blamed us we are giving such a poor service that we cannot even spell "Babu" correctly this morning.

  • 4
    abort abort
  • 3
    You cannot please everyone. Or you can, but that would be a waste of time. Point is, as the leader of the staff you should value your people's time and efforts, and not every client's words.
  • 1
    Yeah, sometimes money from clients are not worth it. I would seriously institute a formal way to vet clients and if they seem like they are not going to respect your work or your time, do not enter into a business relationship with them, just tell them they would be better served by someone else.

    You can lose more money and reputation with bad clients, or clients like these, than you can gain from them. So it is always good to ensure you do research on the client and monitor their reaction to specific questions so you can judge whether it would be good for your company to enter into business with them. Your staff will thank you in the future.

    I learned starting my own business, you cannot just accept anyone who calls, enters from the street as a client. It is a two way street so you need to be selective of your clients.
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