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Everytime I read a rant complaining about another human being, I wonder what would be the story of that person when faced that situation.
In my experience the root of most of evils is pride, we IT guys feel smart, or at least smarter than the rest, that put you in a throne, far away from the rest and incapable of experience sympathy; I honestly don't understand why, but sometimes I fall in the same game without noticing.
I consider most of problems have the same root and is something I am working on, it is hard, I mean, is a very old habit with a deep root in my soul, at the end, the real fight has been always against myself.
And believe me, work(any) gets better when you forget about all that self importance.
rant