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I hate being a fucking tech support dude. Everyone thinks it is my job to fix their device. Some girl asked me to replace her iPhone 6 plus screen a few days ago. I reluctantly said yes. I bought a screen. And I started the process. I opened the box for the new screen and it was just the screen with no digitizer. That was completely my fault. I was an idiot. I immediately buy the correct one on amazon and tell the girl, I'm sorry you won't have a phone for two days. As soon as the new package comes in, I will do the repair.
3 Days Later: Today.
Her: Has it come in yet?
Me: No, I'm going to call Amazon
Amazon: We're sorry, the thing you asked for was out of stock, you'll have to buy it again.
He was very nice, and he gave me free shipping, but this was not my fault!
Her: I have to wait 2 more days? That's like a whole week without a phone!
I had to do this for free and pay $40 for the new part. I am never telling anyone I am a developer again. I feel so fucking bad, and she's mad. And I can't do anything about it.

Comments
  • 29
    She used you... You should never do anything for free...
  • 6
    Unfortunately when people depend on you they'll hardly ever see how much work you put in for them. However, they'll never forget it when you fail them. I think the best thing to do is to just carry on with things. If she doesn't understand that you were trying to help, it's probably not worth trying to reason and explain. Life goes on - there will be good times and bad times and we have no control over it 😊
  • 4
    I did a lot of HW in the beginning. Eventually moved to dev, ba, pm (sorry) tech officer. Most fun as a dev creating solutions. But the HW knowledge was very useful to my career.
  • 3
    The problem is in how you present yourself and part of that is saying "no" to work that's not related to what you do. People think we IT guys are all the same. Sometimes you have to figure out how to say that work is beneath you in a polite way. Unfortunately some people just treat others like crap no matter what you do.
  • 6
    @ToshNeox I hope for you she is hot and you are getting some kind of compensation .
  • 8
    I just tell people I switched careers to be a salmon farmer. It's really quite confusing for them but when you explain it like this:

    "There was this accident, some valuable government data got trashed, there was a secret tribunal. Long story short I'm not legally permitted to be working on computers of any kind, including but not limited to, phones, tablets and other mobile devices, desktops, laptops and other "personal computers", servers, mainframes or other computing devices."

    "REALLY?!"

    "Of course not. I just don't want to fix your phone."
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