31
donuts
7y

Live chat with Verizon support online

Wait in line for 30mins finally get an agent

But then she doesn't respond

I take a angry screen shot of the chat and send it to Verizon's Twitter

Get a quick response and the agent replies.

---
Then...

Me: I want renew/upgrade my services at the discount price
Agent: not possible. Contact regular support number to discuss

Me: what if I cancel and sign up again

Her: OK here's the direct number to our retention hotline

Comments
  • 1
    27++ and no replies? Have one
  • 0
    @PythonTryHard I was going to reply...

    I called today... Seems they don't want to keep me as a customer so now I need to think about an evil way to get the offer...

    Wonder if imaginary roommates work...
  • 1
    @billgates Just a question.
    Why would you voluntarily sign up for Verizon?

    Also: Wow, 23 days later? Algo. 😕
  • 0
    @Root monopoly... There are no other providers for this area...
  • 2
    @billgates ouch.
    My condolences.
  • 0
    @billgates you could pretend there is.

    Don’t phone providers share the same networks anyway? I.e. sprint or t-no or att?
  • 0
    @A-C-E internet, Verizon FiOS. Parents place has optimum cable
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