Job application asked if I have experience with difficult customers and needing to repeat concepts in different ways.

How many people in the vast field of computers and technology HAVEN'T experienced this?

Managers.

They say something once and assume that's good enough. Sometimes they repeat it louder and angrier if the first attempt didn't push a feature into production immediately. But explaining concepts? Never. That's too much effort, and they have their slide decks to focus on.

@Root valid point. And they walk off of you prove them wrong

@QueenMorgana Don't forget grudge-holding. The effort from that alone makes them feel entitled to another $20k/year.

Fuuuuuck. Yeah I had a meeting yesterday with one of the users of an internal web app I made about a few bugs with the vague details of "I did something and it didn't work" (paraphrased obvs). I left him with the the intern we hired to do testing for us so she could explain how bug reports work ^_^

Also, additional only slilghtly joking answer I have soooo much wanted to answer to those kind of questions: "yes I DO have experience with figuring out different ways to answer the same question. I'm so good at it you probably can't even tell I'm doing it right now!"