"Ok. I need to gather a bit more information to pinpoint the cause. When you say it is not working, how precisely is it not working? Does the program not open at all? If it does open, is there a specific action that you can do to reliably cause it to fail? Is it not working on only one computer, or is it failing on all computers?"

"When you click the icon it say to call support"

  • 1
    This is my definition of hell.

    You have my deepest respect for having avoided going postal already.
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