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potata14776yLosing client always sucks... Especially if you don't know the reason behind... (Can be rates, closer developer, on-site and etc...)
On the other hand a lost client is an opportunity to grow for you personally :) -
I would not accept such a message from anyone but the client themselves.
Do they have proof? -
nanl20566y@Yamakuzure that's an important reminder. I confess I didn't thought about that first because he mentioned client details. But that's what criminals do to sound trustful right? At this morning I confirmed directly with the client though. Thanks for heads up.
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Churn (people leaving you / your service) is a very normal part of business. A small, regular amount of churn is healthy - if you don't get any, it usually implies you're undervaluing your product or service.
If your churn is so low that a small client leaving has unsettled you, it may be time to look at increasing prices :-)
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