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potata1474168dLosing client always sucks... Especially if you don't know the reason behind... (Can be rates, closer developer, on-site and etc...)
On the other hand a lost client is an opportunity to grow for you personally :)
irene29799168dDon't be too upset because of that. And honestly majority is uncertain of themselves. It's normal.
Yamakuzure2170168dI would not accept such a message from anyone but the client themselves.
Do they have proof?
AlmondSauce3800167dChurn (people leaving you / your service) is a very normal part of business. A small, regular amount of churn is healthy - if you don't get any, it usually implies you're undervaluing your product or service.
If your churn is so low that a small client leaving has unsettled you, it may be time to look at increasing prices :-)
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