3
Kyeo
8y

Production issue happens, to get into server to investigate - first write a brief description of the issue, get management approval, then find 2 administrators who each holds half the password to the server, web conference them to key in password on a remote utility, finally, log in to troubleshoot.

It is a problem to troubleshoot a problem.

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  • 4
    As a sysadmin, I LOVE this.

    Dude, if the company is making money, you should NOT be messing around with production. The reason you need to get all of this sign off is to show that the management (who are paying your wages) are aware of the risk of you logging in and making changes to that server.
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